Sprint Updater or something else?Support


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  1. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    Been trying to do the upgrade to 2.1 by following the 2.1 for dummies thread. I cant get my comp to recognize my USB. I get to the point in the updater that says to plug in the phone and so forth and it either does NOTHING or tells me the USB is not recognized. I have already uninstalled everything and redownloaded the sprint updater and tried again. 3 attempts so far and I get the same results! Give me a solution guys!
     

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  2. duratime

    duratime Well-Known Member

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    Can you try a different USB cord? What OS are you using?
     
  3. dreze88

    dreze88 Well-Known Member

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    Try another computer. It will probably work. I had this issue since I had an old XP that the USB drivers were not taking. Tried another XP at my job, bam, 2.1 ftw! Good luck.
     
  4. cosine83

    cosine83 Well-Known Member

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    How old is your computer?
     
  5. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    I think its like 4 years old, running windows XP. When it was first built it was top of the line stuff, but you guys know how quick technology gets old. LOL
     
  6. duratime

    duratime Well-Known Member

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    Can you mount to the SD card from the computer?
     
  7. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    just uninstalled updater and reinstalled, rebooted and tried again. Still "not recognized"


    Gonna test and see if I can mount the SD card now
     
  8. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    Yes got mount.
     
  9. duratime

    duratime Well-Known Member

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    You are putting the phone in update mode and not recovery mode correct? Has the blue box that says "downloading" and the bottom of the screen says "Do Not Turn Off Target".
     
  10. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    Ok after I pluged it in and mounted the SD card the PC loaded the drivers and said my device is ready to use. I then powered off my phone rebooted into download mode and got to the same step in the updater and pluged my phone back in. I got the message in the tool bar that says "Samsung USB Composite Device". now its just sitting there doing nothing again. LOL
     
  11. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    Correct, I dont know how to go recovery mode. LOL
     
  12. duratime

    duratime Well-Known Member

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    I wish I had something more to add to help you out. I think that someone else had a similar issue and found that there were other mobile device drivers on the computer that they removed and that fixed the problem, but I cannot remember where I read that. It might have been the 2.1 sticky, but not sure. I am pretty sure it was in the last two weeks. I'm running XP Pro on a computer about the same age as yours, so I can confirm that setup is fine for this.
     
  13. dreze88

    dreze88 Well-Known Member

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    Try another computer if you have a chance.
     
  14. N00B Moment

    N00B Moment Well-Known Member This Topic's Starter

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    Yep gonna do just that, gonna drive to my girl friends place and use hers. I just hope her lap top aint too old either! LOL

    Thanks for the help guys, will be back later to give yall an update.
     
  15. duratime

    duratime Well-Known Member

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    You may want to place the files you downloaded (not the swupdater) onto a thumb drive and take them with you, the SDX site was having issues yesterday. It would suck to get there and not be able to download the file.
     
  16. mkeller

    mkeller Member

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    I had the same problem and windows was looking for the drivers to install. I just had it look in the folder for the sprint updater and it installed the drivers. I think you can also go in and click setup to force the install of the drivers.
     
  17. htcman724

    htcman724 Well-Known Member

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    make sure you uninstall everything samsung or sprint ans if you have new pc suite install it also then just install the updater and make sure your using a 2.0 usb port.
     

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