!!Sprint Voice Service Down!!


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  1. Seddy

    Seddy Well-Known Member This Topic's Starter

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    At the current time we are experiencing a nationwide voice outage.... What caused it? Who knows? But our phones are ringing off the hook... The outage is not affecting everybody BUT about 80% of customers are probably having issues placing a call. If you call in, you'll just get a scripted message from an agent. If you request a credit, you'll get transferred to Escalations and right now there are well over 80 calls in the Escalation Que..

    Just thought i'd give u guys a heads up. I'll be sure to update you all when the outage is cleared.
     

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  2. Lokifish

    Lokifish Well-Known Member Developer

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    As of 5PM EST Sprint is having voice service issues and appears to be wide spread (per conversation with tier 2 tech support).

    2053 EST- No ETA on restoration of service .
     
  3. ScorpDX

    ScorpDX Well-Known Member

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    Damn, that sucks. Mines out too. Didn't even notice till I read this...
     
  4. Awful

    Awful Well-Known Member

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    Odd mine is fine, and has been all day.
     
  5. ScorpDX

    ScorpDX Well-Known Member

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    Delete--Double post after merge
     
  6. BenChase7

    BenChase7 VIP Member VIP Member

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    No Problems in Phoenix... text and voice are fine.
     
  7. djfred

    djfred Member

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    I am travelling and im in San Jose right now and as of 3:50PM Pacific time i was not able to make any calls. Only 2% of my calls go thru but then mid call the calls drops, but data seems to work.
     
  8. ScorpDX

    ScorpDX Well-Known Member

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    Mine is working again. Tried about 10 calls in a row to my bank just to test it and make sure it wasn't a fluke. Whoo...that was the worst 10 minutes of my life not being able to make calls! :D
     
  9. RoboMonkey

    RoboMonkey Well-Known Member

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    I was just about to post about this. My wife is in Dallas and she's tried to call me for the past 2 hours and can't get through. My phone will ring ... drop, she can hear me, I can't hear her. She's pi$$ed to say the least. We're able to text just fine.
     
  10. Seddy

    Seddy Well-Known Member This Topic's Starter

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    I've taken about 20 calls in the past hour repeating myself... It seems that Data, SMS and Picturemail is working fine, its just the voice portion. Some customers are able to make calls but not able to receive and vice verca. Some can make and receive but they cant call long distance numbers. I had one customer in New Jersey ask me to connect him to his sister in California. I'm still tryina figure out what caused this widespread foolishness...
     
  11. Lokifish

    Lokifish Well-Known Member Developer

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    My brother in Florida called me from a friends phone and he is without 4g and 3g as well as voice. Had the same issue a first but atleast have data in Chicago.

    Still no ETA:confused:

    profile DB dump as possible cause?
     
  12. Seddy

    Seddy Well-Known Member This Topic's Starter

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    Sorry, no ETA as of yet. :(

    But we have gotten word that they are slowly but surely getting things back up and running. So it should only be a matter of time before everything is back to normal.
     
  13. Kelmar

    Kelmar Done by choice VIP Member

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    Thanks for the info, glad it's not just me :(
     
  14. Seddy

    Seddy Well-Known Member This Topic's Starter

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    I think everything should be back to normal now... The call volume has dropped. I'm sitting in Avail and my last 5 calls had nothing to do with the outage.
     
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  15. silencer271

    silencer271 Well-Known Member

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    glad I left when I did but during the outage I got 2 actual tech calls i was shocked
     
  16. badankles

    badankles Well-Known Member

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    is it down again? can't call out and all calls to mobile goes directly to voicemail. (mid-atlantic state)

    edit: well, called sprint and they said no outage. so he "reprovisioned" the phone (all 3 i have on account). been with sprint 11 years and never had this problem before. should i be worried?
     
  17. eieio

    eieio Well-Known Member

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    Yes terrified, it is the work of the devil.
     
  18. badankles

    badankles Well-Known Member

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    Argh, no, no... :eek:
     
  19. HeadlessPonch

    HeadlessPonch Well-Known Member

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    And here I thought my sister-in-law was sending me straight to voicemail Friday evening. It was very annoying because we were trying to get somewhere and she was the only one with the actual directions.

    Damn devil. Always messing with stuff, and stuff...
     
  20. Seddy

    Seddy Well-Known Member This Topic's Starter

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    Ladies and gentleman, I regret to inform you all, but at the current time we are going through yet ANOTHER voice outage in the north east region of the USA. We were just informed of this outage so I decided to let you guys know ahead of time.... (Luckily i'm going on Lunch!!!). I will keep you guys posted on the details as they progress...
     
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  21. IOWA

    IOWA Mr. Logic Pants Moderator

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    Wow, this didn't affect me at all in Chicago.
     
  22. Seddy

    Seddy Well-Known Member This Topic's Starter

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    Luckily this one didn't affect as many as the first... I think everything is cleared up now though. I would really like to know whats causing these rolling blackouts.....
     
  23. cij1916

    cij1916 Well-Known Member

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    It wasn't just the North East...I'm in the south and knew there was a problem when I couldn't dial any #s outside of my local area.
     
  24. Seddy

    Seddy Well-Known Member This Topic's Starter

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    Well I do apologize for the mis-information. I was just passing along the information that was given to me.
     
  25. Kelmar

    Kelmar Done by choice VIP Member

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    I appreciate you keeping us in the loop with the information you were given! :)
     
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