Accessories Steinheil Ultra Crystal Clear Question

Discussion in 'Android Devices' started by xSpotsTheMark, Oct 18, 2010.

  1. xSpotsTheMark

    xSpotsTheMark New Member
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    Oct 13, 2010
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    Hello, I recently purchased a Steinheil Ultra Crystal Clear protector for my Droid X on eBay and something doesn't seem right. There are supposed to be 2 surface protective films for each film, right? Mine only had a film protecting the Adhesive side, but not for the surface. Everywhere I read, including the instructions, says that there should be 2 films to be removed during installation.

    This only bothers me because I read that the Steinheil protector was supposed to be the best and is smooth, but mine is not smooth at all. The verizon one was easier to scroll with. This is the other protector that came with it, its just like the one I put on my Droid:
     

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  2. parrel

    parrel Member
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    Mar 13, 2010
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    I ordered mine directly from Steiheil and got the same thing you did. All the packaging and instructions showed there being two layers to be removed but there was only one. I actually ruined one of the two protectors trying to peel off the second layer that didn't exist. It's upsetting because I had just purchased the same protector 2 months ago and it did have the two layers.

    One thing about the smoothness....it seemed kind of sticky until I used some screen cleaner on it.now it has the nice glassy finish.
     
  3. androy

    androy Well-Known Member
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    Apr 20, 2010
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    Android addict
    in my brain
    Mine definitely came with 2 protective films.. That doesn't seem right. Did you buy from a private seller or Steinheill's ebay account? I would email Steinheill directly and see what they say.
     
  4. xSpotsTheMark

    xSpotsTheMark New Member
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    Oct 13, 2010
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    I didn't know there was a Steinheil eBay account. I ordered from a private seller. Do you know what Steinheil's account name is?
     
  5. Napalm

    Napalm Well-Known Member
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    Jul 28, 2010
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    Aircraft Engineer
    Memphis, TN
    I ordered mine direct and it had to tabs one yellow and one pale green (or blue).

    Ofset on either side. The yellow covered the back that was supposed to be the adhesive

    The green was the outer covers to protect it when you ran the plastic scrapper over it.

    BTW, once installed there is about a 1 week period where the protector is stickier than the screen used to be. It goes away, however when you find it doesn't glide, clean it.

    All in all kicks azz
     
  6. superdesi

    superdesi Well-Known Member
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    i got two films but only put on one? Should I put in both screens?
     
  7. Napalm

    Napalm Well-Known Member
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    Jul 28, 2010
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    Aircraft Engineer
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    No. Its a spare. I am trying to use my spare to cover the lens on the camera
     
  8. superdesi

    superdesi Well-Known Member
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    thanks. I emailed Steinheil customer support and they said the same thing as well.
     

  9. They said to use it to cover the camera lens?
     
  10. superdesi

    superdesi Well-Known Member
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    no they said that it was a spare.
     
  11. Chaznsc

    Chaznsc Well-Known Member
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    Jun 11, 2010
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    Very possibly a fake. I went thru this with a stylus for my iPad. Bought from a seller on eBay who was selling very-good looking fakes.
     
  12. Daneg

    Daneg Active Member
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    Oct 21, 2010
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    I already posted a topic, and then i found this one.

    This is from my topic.

    So today i got my Ultra Clear for my droid X.

    On the back of the box it shows that the film has TWO tabs. Mine only has one. I applied the first one, and thought "well online in the videos people peeled away a top layer so I guess I'll try" so I attempted to do that with tape, and failed and ended up getting the bottom marked up so I wasted that one.

    I applied the Second film, only one tab. I applied it, used the squeegee, and now the film (part that you touch to use the phone) has marks on it....IS there a layer that peels off? The box shows that it does, mine doesn't peel anymore.

    I ordered from them directly!
     
  13. superdesi

    superdesi Well-Known Member
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    contact them they got really good customer support but I think you have to peel the other layer off if I remember correctly that's what I did.
     
  14. Daneg

    Daneg Active Member
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    Oct 21, 2010
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    I've tried peeling anything off, and the actual protector wants to come off the screen instead. I emailed them tonight but havent gotten anything back. this kind of sucks.

    How did you do it?
     
  15. Napalm

    Napalm Well-Known Member
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    Jul 28, 2010
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    Aircraft Engineer
    Memphis, TN
    Yes there are 2 layers of covering. One on the back for the adhesive, one on the front to protect the protector (sounds odd I know) from the squeege and scratching while applying. Try this: With a xacto knife or toothpick (something very pointed). On an edge of the screen, come across the corner trying to pick the film off the screen, Then curl it at a sharp angle (like folded against itself) and see if the 2 parts seperate.

    Sounds like you got a defective batch, mine both had 2 tabs on them to assist in seperating.
     
  16. Daneg

    Daneg Active Member
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    Oct 21, 2010
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    Customer Service replied.

    DO NOT try to peel anything away!

    They are sending me a replacement since I messed up the first one. Very NICE customer service!
     
  17. superdesi

    superdesi Well-Known Member
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    Yea SGP is great the 14 bucks I spent on their screen protector was well worth it after i saw the nice product packaging and found the extra screen protector plus they have awesome customer service.
     
  18. rehpyc

    rehpyc Well-Known Member
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    Oct 1, 2010
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    With the phone having Gorilla glass, wouldn't anything edgy enough to actually scratch the glass be enough to puncture the protective screen and still scratch the glass? I have a pack of these screen protectors, but I've yet to put one on.
     
  19. superdesi

    superdesi Well-Known Member
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    From what I've heard sand can easily scratch even this gorilla glass but with a good quality screen protector you wont even need to worry about it!
     
  20. saturnine

    saturnine Active Member
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    May 20, 2010
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    Andalusia
    That's nice to hear. Some of their negative reviews on their ebay account say otherwise.
     

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