Support Still Installing?

Discussion in 'Android Devices' started by normandg, Oct 12, 2010.

  1. normandg

    normandg Active Member
    16

    Oct 29, 2009
    30
    1
    16
    Service Level Manager
    Newport News, VA
    I have an app that I upgraded "yesterday". I didn't think much about it after I did the upgrade. I turned off my phone last night before going to bed. Turned it on this morning and everything is working normally. I checked to see if there were any updates and this one app says it is still installing. I am sure it is some sort of error. I looked in my "Task Killer" and it doesn't show it running. I am wondering if I should try uninstalling it and do a reinstall.

    Any and all sugestions are appreciated.

    Norman
     

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  2. andygu3

    andygu3 Well-Known Member
    313

    May 24, 2010
    4,699
    2,081
    313
    Lewis Center, OH
    Just long press on it and press cancel download. Go into menu, settings, manage applications and clear data and cache. Reboot your phone and then try to download the app again. See if that helps
     
  3. andygu3

    andygu3 Well-Known Member
    313

    May 24, 2010
    4,699
    2,081
    313
    Lewis Center, OH
    Also try to log into Gtalk, that may help also
     
  4. normandg

    normandg Active Member
    16

    Oct 29, 2009
    30
    1
    16
    Service Level Manager
    Newport News, VA
    When I press and hold the only thing it gives me to select is details.
     
  5. andygu3

    andygu3 Well-Known Member
    313

    May 24, 2010
    4,699
    2,081
    313
    Lewis Center, OH
    That's ok, you should be able to 'cancel download' somewhere in the market
     
  6. normandg

    normandg Active Member
    16

    Oct 29, 2009
    30
    1
    16
    Service Level Manager
    Newport News, VA
    Thanks for the feedback. Let me tell you what the resolution was.

    1. Using my Task Killer I was able to uninstall the program. However, the phone still showed that it was trying to install the app update.
    2. I used MyBackup Pro to restore the app from its previous version. I rebooted the phone.
    3. The Market told me there was an update (same as last time). I told it to update and all went well.

    Thanks again,
    Norman
     
  7. andygu3

    andygu3 Well-Known Member
    313

    May 24, 2010
    4,699
    2,081
    313
    Lewis Center, OH
    I just believe the market gets stuck like that every once in a while.

    Glad everything worked out:)
     
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