Support Story album keeps crashing


  1. grimesy2208

    grimesy2208 New Member

    Hi ive had my samsung galaxy s4 for about a month now its a great fone but the only problem is that the story album app kerps crashing or stops working I can add pictures and when I go to create my screen goes blank and then says the story album has stopped working and closes down. How do I fix this problem please

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  2. Atma

    Atma Well-Known Member

    Hi grimesy :hello: welcome to the forums.

    I've seen other people with this problem also. The only thing I can suggest is go in settings application manager and clear cache and data from the app and see if that helps. You could also try a factory reset but I don't know if it will help any.
  3. grimesy2208

    grimesy2208 New Member

    Hi thanks for the welcome. I have tried everything u said and still nothing but thanks for trying
  4. JenC

    JenC New Member

    Go into your settings, select MORE, go to DATE & TIME, change the format to anything else. Hit the home key. Go directly back into settings and change the DATE & TIME back to what it originally was. Restart the phone.

    I don't know why this works but you wont have any more issues with Story Album.

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