Alright... multiple days on the phone with Straight Talk, multiple factory re-set, multiple re-purchase of the same apps due to losing them with factory re-sets... absolute frustration.
My wife has the identical phone, same make, model, color and apps as mine. My phone works fine, hers... now on the 5th factory re-set to rectify the permanent landscape mode.
Samsung Galaxy Proclaim, purchased nearly 2.5 months ago, at a local Walmart Straight Talk center.
The phone goes through all of the standard screens when asking to do the factory re-set, then, after dialing *22890 to program it... Landscape Mode. No matter what I do, the Landscape Mode will not go back to normal, Portrait Mode.
After talking with Straight Talk, spending many hours with them, following what they have asked me to do, we still end up with the same results. I have scoured the net looking for others with similar issues with this phone, all seem to point to the Galaxy S3 or something like that. Pointing to a "calibration" screen, and a doing so on a "flat surface." Problem... this phone does not have a "calibration" screen that I can locate. Yes, there is an "auto rotate" on the scroll down menu from the top of the phone, but that is it.
Straight Talks' solution, finally, is for my wife to be without a phone for the next 2 weeks, while this one is shipped back, and a new one is then shipped to us. I have a slight issue with this... when we first purchased the phone, the sales associate was baffled as to why Straight Talk was packaging "refurbished" phones as new. It would seem as though the sales associate, was unable to initially set-up the phone, as it was already set-up previously. Conspiracy theories aside... how do I ensure that the phone is not just re-shipped back to her, after they smack it with a hammer?
I am at a loss... please, thank you for any assistance.
Have a blessed day,
-kmkenpo
My wife has the identical phone, same make, model, color and apps as mine. My phone works fine, hers... now on the 5th factory re-set to rectify the permanent landscape mode.
Samsung Galaxy Proclaim, purchased nearly 2.5 months ago, at a local Walmart Straight Talk center.
The phone goes through all of the standard screens when asking to do the factory re-set, then, after dialing *22890 to program it... Landscape Mode. No matter what I do, the Landscape Mode will not go back to normal, Portrait Mode.
After talking with Straight Talk, spending many hours with them, following what they have asked me to do, we still end up with the same results. I have scoured the net looking for others with similar issues with this phone, all seem to point to the Galaxy S3 or something like that. Pointing to a "calibration" screen, and a doing so on a "flat surface." Problem... this phone does not have a "calibration" screen that I can locate. Yes, there is an "auto rotate" on the scroll down menu from the top of the phone, but that is it.
Straight Talks' solution, finally, is for my wife to be without a phone for the next 2 weeks, while this one is shipped back, and a new one is then shipped to us. I have a slight issue with this... when we first purchased the phone, the sales associate was baffled as to why Straight Talk was packaging "refurbished" phones as new. It would seem as though the sales associate, was unable to initially set-up the phone, as it was already set-up previously. Conspiracy theories aside... how do I ensure that the phone is not just re-shipped back to her, after they smack it with a hammer?
I am at a loss... please, thank you for any assistance.
Have a blessed day,
-kmkenpo