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Stuck in reboot loop. Verizon says no fix and will ship a new one.Support


  1. nashfh

    nashfh Well-Known Member

    So there I was sitting at my desk with my phone on the charger when all of a sudden it shut itself down and tried to reboot. Now it's stuck in a loop where the white HTC Incredible loads then it shuts down and keeps looping.

    I took it to a corporate Verizon store and they tried the manual Hard Reset. It didn't work. Seemed to clear the data but when it started up again the loop continued - Off > white HTC Incredible screen > Off. It just keeps going and going.

    After 10 minutes they gave up and said there was no fix. They are sending me a replacement that should arrive in 2-3 business days.

    I am so pissed off right now.

    Any thoughts?

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  2. necosino

    necosino Well-Known Member

    Did you take the battery out for 5 minutes, replace, and connect to a charger for at least 2 hours? My MotoQ does this when the battery was low (A faulty charger regulator chip or something) and this was the solution that worked for me. Better to get it replaced anyway.
  3. nashfh

    nashfh Well-Known Member

    I've tried everything you can imagine. Hopefully it's not a software issue. I've been loving the phone and touting its greatness....now I'm very aggravated.

    By the way, the manual hard reset if you can't get to the menu screen (which of course I can't) is to press the power button and the volume down, hold for a few seconds and a screen pops up. Scroll to clear storage.

    I've also tried every other option in this area, but to no avail.
  4. TonyG916

    TonyG916 Well-Known Member

    tell them you want the droid 2 @ two year upgrade price for all your troubles.
  5. nashfh

    nashfh Well-Known Member

    So, I had to reactivate my wife's old Palm Centro in the meantime. Not happy.

    The only thing I have done recently is set up a rule for my work emails to forward to my gmail account. Maybe something happened when it was trying to refresh the received emails? I don't know.

    I'd hate for this to have happened to anyone else, but if it has please let me know what might have caused it for you so we can make sure this doesn't happen again.

    I'm gonna just let it keep looping until the battery wears out. Maybe that will fix it.

    I'll have to spend a ton of time re-customizing the new one when it comes...hopefully it will be on time.
  6. iowabowtech

    iowabowtech root@android:/ # Moderator

    Just out of curiosity, have you tried an altogether new battery? Maybe somethings dorked up with the power supply. Not sure if this works with the DI or not and I'm not at home to test the theory, but maybe even try removing the battery altogether and hook up to the PC via the USB cord and see if you can power it off the computer and if so, if the reboot loop continues.
  7. iowabowtech

    iowabowtech root@android:/ # Moderator

    For grins, I would also try removing the SD card if you have one installed and see if the behavior changes at all.
  8. nashfh

    nashfh Well-Known Member

    Creative, but didn't work. The battery needs to be in.

    Tried all scenarios with and without the SD card.


    By the way, it never even gets to the 2nd screen that's white with the HTC logo and Quietly Brilliant. It does the short vibrate, then that first white screen that says HTC Incredible loads and then it immediately shuts down and 2 seconds later repeats....unless I pop out the battery to stop it which I have finally done.
  9. iowabowtech

    iowabowtech root@android:/ # Moderator

    Just to clarify, try plugging into the PC with the battery installed, then pull it while still hooked up. Does it immediately shut down or stay in some form of a powered state? If the latter, wait a few seconds and reinstall the battery. It's an old blackberry trick for boot/OS install problems. Not sure if it applies to these phones or not.

    If that all still fails, it'd be nice to see if a different battery made a difference. Did they try that at the store?
  10. nashfh

    nashfh Well-Known Member

    1)Shut off immediately once I pulled the battery while plugged in. Tried with the wall charger too.


    2)A different battery wasn't considered as an issue. They popped it out and tried to hard reset a few times then said they'd send me a new one. Actually, the more I thought about it, they seemed pretty quick to give up and just send me a new one in 2-3 days. Funny that there's like a month backorder for the phones, yet they are able to accommodate my situation. I wonder if they were expecting some issues.
  11. iowabowtech

    iowabowtech root@android:/ # Moderator

    Idk but if you're still willing to try a few more ideas in the name of science...

    I know you said you tried other options at the boot screen but did u try this:
    Enter boot screen. Short press power button, fastboot should go to the top. Use vol down to select "reboot bootloader". Short press power button. Screen will flash off then come back on after a few secs. Then arrow down to reboot. Short press power button and see what gives. If that fails, at the start of the next boot cycle, hold vol down and the trackpad button at the same time and see if it'll boot into safe mode for kicks.
  12. davemishsr

    davemishsr New Member

    Here is the fix I have found and resolved the reboot issue the one time I experienced it.
    1) Power off the phone.
    2) Press and hold the joystick when powering up the phone to bring up the boot menu.
    3) Use the volume toggle to highlight "reboot".
    4) Press the power button to select "reboot".
    5) Once the phone is finished rebooting it should be fine.
  13. BtBommer

    BtBommer Active Member

    I had this problem happen last night. I was using the internet when all of the sudden I had a force close storm. Literally every application I had running started to force close and wouldn't stop. I powered down the phone, and then got stuck in a reboot cycle. Mine was between the HTC quietly brilliant screen and Verizon Wireless black screen. After reading all of the tips here, I did a manual clear of my data, and it fixed it.

    This resulted from a low space dilemma, as I have been posting about in that topic on this sub-forum...had been having that issue for about 2 weeks, and after talking with HTC and Verizon, I could not rectify the problem. So I guess this was like a crash on a computer? Not really sure, but the phone seems to be working fine after reset...anyone else ever remedy any of these problems without a reboot?
  14. JERSEYBOB

    JERSEYBOB Member

    2-3 business day wait is completely unacceptable, verizon should be overnighting a working phone at their expense.
  15. CDS

    CDS New Member

    I had the same problem today went to Verizon & was told we have to ship you another one. It will take two days or pay $9.75 for next business day. I paid the extra & had them order a replacement (Refurbished of course).

    Anyway I came home did a search & found this forum. I read above on how to get into the boot menu. I was playing around & have gotten my phone working again.

    Be warned I had to clear all data on the phone itself in order to get my phone working again. When I restarted it was like it was brand new had to go through all the reprograming & setup screens.


    This is how I did it.

    I don't think it matters but I had the usb cable plugged into the computer during this.

    1. remove the battery to stop the endless restarting loop.
    2. Press and hold the joystick when powering up the phone to bring up the boot menu.
    3. Use the volume toggle to highlight "bootloader".
    4. Use the power button to select "bootloader".
    5. Use the volume toggle to highlight "clear storage".
    6. Use the power button to select "clear storage".
    7. Use the Volume up to confirm Yes (Clear)
    8. wait 60 sec for it to clear. It will reboot on its own.
    9. Once the phone is finished rebooting it should be restored to factory setting. I had to call into Verizon & reprogram the phone as if it was new.
  16. hexidismal

    hexidismal New Member

    I'm having the same problem. It just started tonight, and I found this thread (and forum) searching for a fix. The DI (with 2.2) will get Past the first white screen, past the HTC logo, and give the animated red splash screens where it audibly says "DROID". Then after awhile it just reverts to the HTC logo and starts again.

    I suppose I'll take it to Verizon tomorrow (If I can get out in the snow..not looking good) and give them CDS's solution to try out if they find no other fault, maybe ask for them to try a different battery.
  17. euph_22

    euph_22 Well-Known Member

    Why don't you try CDS's solution? I assure you that the verizon csrs are no bettet at reading and following instructions than you are.
  18. hexidismal

    hexidismal New Member

    Well, because it says in CDS's post "I had to call into Verizon & reprogram the phone as if it was new." I didn't have any other phone to call them from, and I didn't know if I could do it from a non-activated phone. I assumed not.

    I did bring it in to the verizon store though. The two girls there were very nice, but weren't aware of the issue or how to fix it. I was told how to go about getting a replacement. I mentioned I had found this solution online though, so they gave it a shot. It fixed the problem. Lost all my phone storage data and contacts of course, but it works now so that's good enough for me.

    So, thanks CDS , that helped :)
  19. euph_22

    euph_22 Well-Known Member

    Ok...just FYI, you can (and think you have to, not sure) make that call from the phone your activating.

    Good to hear you got it fixed without having a brick for a phone for a day and a half.
  20. deepakp

    deepakp New Member

    [FONT=&quot]Hi,[/FONT]
    [FONT=&quot]My HTC Incredible has suddenly gone into a infinite cycle of reboots similar to the ones described in this thread, but a somewhat different sequence. When powered up, it starts the boot cycle and keeps repeating this sequence[/FONT]
    [FONT=&quot]1. Display the HTC splash screen (Auietly Brilliant)[/FONT]
    [FONT=&quot]2. Emit the Droid sound, display Droid logo[/FONT]
    [FONT=&quot]3. Display the red screen with the specs, followed by the red flash followed by the red eye.[/FONT]
    [FONT=&quot]That's it. It then goes back to step 1 after a few seconds and this sequence keeps repeating.[/FONT]

    [FONT=&quot][/FONT]
    [FONT=&quot]I will try the steps listed in this thread (already tried removing the battery and recharge) and see if I can restore it.[/FONT]

    [FONT=&quot][/FONT]
    [FONT=&quot]Any other thoughts?
    [/FONT]
    [FONT=&quot]Deepak[/FONT]
  21. sdrawkcab25

    sdrawkcab25 Guides Guide

    The steps outlined by CDS are your best/easiest bet. Any solution will ultimately wipe your phone. The other solution would be to reload the OS through the ruu using a windows pc or install it from the sd card.
  22. euph_22

    euph_22 Well-Known Member

    First, I'd try removing the battery and keeping it out for a while (if you haven't already. It wasn't clear from your post).
    deepakp likes this.
  23. sdrawkcab25

    sdrawkcab25 Guides Guide


    the poster stated she tried that already.
    deepakp likes this.
  24. euph_22

    euph_22 Well-Known Member

    My reading was that she just did a battery pull. Leaving it out for a few minutes or longer makes sure everything has a chance to discharge, and all the ram/etc clears. Not a high probability fix, but worth try, especially before trying to do a factory reset.
  25. sdrawkcab25

    sdrawkcab25 Guides Guide

    I agree
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