I have had my ChaCha a week now, and all was going ok, I quite like it. Until this evening, I lift my phone, try to turn the volume down and nothing was happening. Volume up or down wasn't doing anything. Then i noticed it said Safe Mode in the bottom left hand corner of the screen. I haven't been messing with ROMs or anything, just been using it as a phone. Haven't dropped it, or got it wet. I tried a restore settings, and the buttons still dont work, and it still says Safe Mode. Also when i hold the volume UP button, and press the power button to turn on, the phone just turns on, it doesnt go into the boot menu or whatever its called like its supposed to. So that points to me that the buttons are faulty? Anyway if I could find a fix on here then that would be great. But failing that Im still covered under the 14 day returns that the O2 shop offer, so I'll just return it this week and get a refund. Shame.. Thanks for any info.. Tim.