So I did the battery removal and the Factory Reset things but I'm still stuck on that screen. I'm going to the t-mobile store where I purchased my phone to try to get a replacement. Has anyone had any issues returning a malfunctioning phone for a replacement? The splash screen got stuck after I did the Kies software update followed by an OTA Gingerbread software update t-mobile was pushing. What really bums me out is I was in the middle of a really good Words for Friends game which was being played over the span of several days.