I got a Rezound in January. Last night, out of the blue, it quit working. It would freeze, not respond, then act like it might respond and freeze again. I did a battery pull, a system restore from settings, and several full hard factory data resets. Each time I tried the restore, it would freeze and want to 'force close' during the process. Verizon will replace with a refurbished device, but I wish I knew what happened! The other thing that is odd, even with the hard reset (volume down, power button restore), it still remembered my gmail address to restore, so I know it didn't completely wipe it, but the restore itself kept wanting to force close during the process. Any thoughts?