[SUPPORT] refurbished EVO's - How can you tell?Support


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  1. DIESTROnG

    DIESTROnG Active Member This Topic's Starter

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    I am receiving a replacement Evo in the next couple days, that is being mailed to me from Sprint, initiated by a Supervisor. I specifically requested a new device and not refurbished.

    He instructed me to keep my current battery and memory card to use with the "new" device, which as an afterthought, leads me to believe that it may be a refurb?

    Is there a way to determine whether or not a device is a refurb? Maybe build date, hardware version etc...? Anything?

    On a side note, I am aware of the 30 day rule. This is a special case where I got them to extend my "30 days" out for 2 more weeks. So in reality, this is after my initial 30 days, but because of my extension, it is within the "30 days." Did that even make any sense? hahah
     

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  2. edlex

    edlex Well-Known Member

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    If it comes in the original box it's new. If it's just the phone in a brown box, chances are it's a refurb.
     
  3. htc.EVOlution

    htc.EVOlution Well-Known Member

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    ##786# in the dialer and a secret menu should show up. check there
     
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  4. DIESTROnG

    DIESTROnG Active Member This Topic's Starter

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    That's what I was figuring.... hence the question, is there anyway to tell by looking at the ID numbers on the device or something within the setting that indicates it is a refurb?
     
  5. edlex

    edlex Well-Known Member

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    This ^


     
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  6. Brian Rubin

    Brian Rubin Well-Known Member

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    So I'm getting a replacement EVO on Monday, and the manager of the Sprint store said that it's far more likely I'll get a new model than a refurbished model. I'm hoping that I get a new one.
     

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