trying to sync my husband's Aria for the 1st time so we can update the OS. I loaded the sync software to my PC (actually my work PC since I'm a Mac at home). PC did not see the phone when connected via USB - had it set to check/verify how the phone should act when connected and it does not ask. Set it to sync - PC doesn't see it. Set it to external drive - PC doesn't see it. Tried same on my Mac as a drive - Mac doesn't see it. Tried a friend's personal PC on sync & drive & it doesn't see it either. I'm at my wits end on this. Looking for idea on what I am missing - or is the Aria "missing" something?