Syncing of Google contacts not workingSupport

  1. Colinr1234

    Colinr1234 Member

    When syncing my Google contacts I keep getting the error message "Sync is currently experiencing problems. It will be back shortly". They have not been synced since 10th Sep. Any ideas? :confused:

  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Is it just your contacts or does any other sync give you that error?
  3. Colinr1234

    Colinr1234 Member

    Just contacts. Others work ok.
  4. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Does it happen right away or does it sync a little, then hang?

    Could be a corrupt contact causing problems. HTC stick a lot of junk in with the contact info, are there any contacts with excessive information in the notes section?
  5. Colinr1234

    Colinr1234 Member

    It starts syncing my contacts then shows ! and the error message. Do you think it may be a corrupt contact record causing this? I have no notes.
  6. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    I suspect so, who did you add/change around the 10th (if you can remember)?
  7. sacguy

    sacguy New Member

    I'm having the same problem. Started today. All the other apps, mail (including gmail), google calendar, internet, all work fine. I can't access the contacts via the "people" widget, and when I press the "phone" I get an error message (I assume it is connected to the contacts) and the option to force close. I am unable to dial out, since there is no keypad showing. I've tried turning the phone off and on, taking out the battery. My storage is not low and I have not received a low storage message. I am hoping to avoid a factory reset. The only thing I did immediately before the problem starting was to download a few apps via the market. These apps have since all been uninstalled. I don't recall making any changes to contacts in the last few days, and I'm unsure how to check to see if there is anything in the notes field, since I can't access any contacts on my phone... are they stored someplace else?

    I'm using:
    Droid Incredible2
    latest update is 2.3.4
  8. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Sacguy, have you backed up your contacts to gmail? You can clear the data associacted with the contacts without doing a factory reset.
  9. Colinr1234

    Colinr1234 Member

    This issue has never been resolved. I deleted all my Google contacts from my phone. Sync still does not work. Surely all my contacts in Gmail should sync back to the phone. :confused:
  10. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    I think you might have to try a factory reset unfortunately.

    KIMROWE New Member

    Ditto! Here is what worked for me. First, close your contacts. Then open your web browser on your mobile device. Navigate to and re-login (re-connect to the server). Then try to sync your contacts. It worked for me. :)

    Somehow I had lost contact with the server that supports GMAIL and contacts.
  12. racer88

    racer88 Well-Known Member

    I'm having this exact same issue (as described above). Tried this suggestion just now. No go. My contacts haven't synced successfully since Sept 24th.
  13. Petzl

    Petzl New Member

    I tried logging into from my S3 as I had the same worked! Started tidying up contacts that had merged due to JB and cleaned up almost all when the sync stopped again. Login to above account and sign-out and log back in to no avail. Contact Sync stuffed again.

    Interestingly enough, SMTP setting dropped out as well. Had to drop that back to no authentication/login but it works.

    Anyone comes up with any other suggestions it would be great!
  14. jebdra

    jebdra New Member

    I had this problem for months and found an answer on another thread in a google forum that worked for me. It seems to be a well-known problem with android/gmail sync.

    Back up your contacts first just in case. I exported mine to sdcard

    Go to settings/applications/manage/all/contacts storage and clear data.

    Then sync and all should be OK. Mine was anyway - ymmv. It seems the "contacts storage" app is the one that actually manages the database(s) and if you have a corrupt database on the phone nothing will fix it except clearing the database. A factory reset will do this obviously, but is a bit drastic.

Share This Page