System Update rendered my Incredible unreadable to any PC/Laption. HELP!!!Support


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  1. Pooh434

    Pooh434 Well-Known Member This Topic's Starter

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    Okay, I'm totally PO'd. I received the OTA update Saturday night, while sitting in the airport; and I accepted it. Yesterday afternoon, I go to copy my vacation pics from my phone to my laptop and it won't recognize my phone and it's storage. :( I have USB debugging checked correctly. I tried to connect the phone to my desktop PC, and I got the same error. Just now at work, I tried to connect to the desktop PC; and I'm getting the same "unrecognize device" error. My pics, videos and music are accessible via my phone (no data loss...yet), but no laptop/PC will recognize the SD card or internal phone memory. Please help!!!! Now, I also can't connect to my PDAnet either. :mad: I'm scared to take the card out and put in the adapter to check, because I don't want to lose all my data. Is there any way to back up my SD card in my phone without a computer??? I have AstroFile and AndroZip...
     

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  2. Pooh434

    Pooh434 Well-Known Member This Topic's Starter

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    Okay, I'm totally PO'd. I received the OTA update Saturday night, while sitting in the airport; and I accepted it. Yesterday afternoon, I go to copy my vacation pics from my phone to my laptop and it won't recognize my phone and it's storage. :( I have USB debugging checked correctly. I tried to connect the phone to my desktop PC, and I got the same error. Just now at work, I tried to connect to the desktop PC; and I'm getting the same "unrecognize device" error. My pics, videos and music are accessible via my phone (no data loss...yet), but no laptop/PC will recognize the SD card or internal phone memory. Please help!!!! Now, I also can't connect to my PDAnet either. :mad: I'm scared to take the card out and put in the adapter to check, because I don't want to lose all my data. Is there any way to back up my SD card in my phone without a computer??? I have AstroFile and AndroZip...
     
  3. necosino

    necosino Well-Known Member

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    Try turning off USB debugging and then choose "Disk Drive" under USB settings.
     
  4. Pooh434

    Pooh434 Well-Known Member This Topic's Starter

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    Thanks Neco, but that didn't work. Heck if I know what's going on. I just need to be able to copy these files from my SD card before I go reformatting (erasing) anything. Ugh!!! So much for a maintenance update...
     
  5. rezeew

    rezeew Well-Known Member

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    If you need a decent stopgap way to get the pics off before you start whacking it with a hammer, try dropbox rather than emailing them or otherwise one-at-a-timing it. I use it a lot when a USB cable is not at hand or when I'm just too lazy to go get my phone out of the other room and plug it in.
     
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  6. Pooh434

    Pooh434 Well-Known Member This Topic's Starter

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    Will definately try the Dropbox thing. I never had to pull the SD card before with any update; however, I'll be sure to do it from now on. A lot of people are reporting various problems with this update from total loss of all data (involuntary factory reset) to being stuck in boot up mode...
     
  7. wayrad

    wayrad Well-Known Member

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    Have you tried rebooting the phone (and maybe the computer for good measure)? Also, are you using the stock cable?
     
  8. sdrawkcab25

    sdrawkcab25 Well-Known Member

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    Sounds like you are missing the drivers, try installing htc sync on the computer.
     

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