T Mobile lies and screws their customers

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  1. jwjones91

    jwjones91 Active Member

    Don't make promise to customers you cannot keep, otherwise the FCC will come looking for you :)

    I've been lied to for the last time by TMobile, they have made me look like a fool of myself by making me contact Samsung demanding an upgraded phone due to my 4th defective Galaxy S2 only to find out they don't have any control over that.
    Then get promised that they would replace my phone for the 5th time for the white S2 the one I originally wanted from the beginning. A note was made in my account from Tier 3 tech support and yet they refuse to uphold their promise.
    Then insults me by telling me he'll deduct $10 from my bill for the months worth of trouble they put me through from contacting Samsung, to almost making a supervisor cry because how useless they were, to sitting in the store for 2hrs to only find out that nothing could be done.
    How do I feel insulted? Well let's see to me it's like a slap in the face like they'll deduct $10 because they don't think I can pay my bill when I been putting up with their sorry ass for 3yrs.
    So the last few words from this "manager" was that he couldn't even replace my phone even though I DO have insurance on it he says I haven't paid my bill which isn't due until Friday, never had this issue before and to me this was his excuse to back out of the conversation as I told him before that I would be contacting the FCC.
    Once I brought them up, they hung up on me.
    go get em FCC get you some filthy TMobile!


    Sent from my SGH-T989 using Tapatalk 2

  2. Kamau

    Kamau Well-Known Member

    I do wish you the best with this, but if I'm not mistaken, the FCC regulates the airwaves. This sounds more like a transaction-type issue. Maybe the FTC if you want to take to a federal level.
  3. jwjones91

    jwjones91 Active Member

    Thank you for the response.
    I spoke with TMobile today and brought up the claim I filed against them with the FCC and immediately I was put on hold and that I would recurve a call in 3 days for them to send me the white Galaxy S2
  4. chong67

    chong67 Well-Known Member

    Not just T. ATT charge cust the real rate before their promo is finished. Lots of frustrating stories for any company.
  5. Petrah

    Petrah Psychotic Female

    What exactly was wrong with all those phones?
  6. jwjones91

    jwjones91 Active Member

    Randomly shutting off and restarting while on phone calls, screen getting burned out, wouldn't ever go into 4G, wouldn't sync, and then battery draining and not charging right after receiving it from TMobile
  7. Petrah

    Petrah Psychotic Female

    Geeze. I think Id be rather annoyed with them too. I truly hope you get this resolved. Hate seeing someone treated that way. :(

    Are they sending you brand new phones, or are they doing what most companies do and sending you refurbs?
  8. jwjones91

    jwjones91 Active Member

    Refurbs of course lol, they usually send me one with everything including battery and back cover but this particular time they didn't and it set me off because my phone was having a charge and sync issue so they send me a refurb phone with no battery..... Makes perfect sense right?
  9. Petrah

    Petrah Psychotic Female

    Wow. I use T-Mobile, but I never bought my phone from them. Makes me glad I didn't!
  10. jwjones91

    jwjones91 Active Member

    Yeah please don't lol
  11. chong67

    chong67 Well-Known Member

    All the phone you get are refurbish past the 30 days. Sprint does the same. They do a pretty good job with those refurb phone.
  12. epp

    epp Well-Known Member

    Have you removed the microSD card? I've read that with other brands, when the microSD was removed, the phone stopped rebooting.
  13. Petrah

    Petrah Psychotic Female

    Not all the time, if you politely push for a new one. I did just that with the first phone (non Android) I bought from Virgin Mobile. It got stuck in a bootloop, and I requested a brand new phone. That's exactly what I got, too. ;) It is normally up to their discretion on weather or not they send you a new one.
  14. NeXuS4

    NeXuS4 Well-Known Member

    You guys should not be using T-Mobile post paid. You are clearly doing it wrong.
    Joshb101, Fuzzy13 and trekleech like this.
  15. jwjones91

    jwjones91 Active Member

    Well they called me and offered to do a $160 credit to my account. Then allow me to get the white galaxy s 2 in white for $75 told them I was not forking out $75 for a phone I don't even like.
    Then they offered to exchange me into the Exhibit 2, I hung up.
  16. uknow

    uknow Well-Known Member

    Some ppl are just unpleaseable
  17. jwjones91

    jwjones91 Active Member

    Not unpleasable just want the commitment that was made to a customer to be Upkept. Paying $75 for a phone that is exactly the same only a different color is just ridiculous. Im not paying a dime for a phone I hate just to have a different color. With as many times my phone has been replaced I should be getting a free upgrade
  18. jwjones91

    jwjones91 Active Member

    Got a call this morning from them saying there were sending me the white S2 brand new for free, crediting $150 to my account, and deducting $20 off my monthly bill whoo!
  19. eljefe0000

    eljefe0000 Well-Known Member

    nice to know
  20. jwjones91

    jwjones91 Active Member

    I never broke any of my phones. They either had defective software or defective parts.
  21. Petrah

    Petrah Psychotic Female

    The first phone you had was defective. The following ones they sent you were all refurbs. I hate refurbs... seems they do not perform enough quality control testing on them before sending them out again (not just Samsung), so you're always getting someone elses problems. :(

    At any rate, fingers crossed that you get better luck with this next phone. Seems you've been through enough already with this mess!
  22. Crashdamage

    Crashdamage Well-Known Member

    I've owned many refurbished items - all kinds of stuff. Never had problems. Just nice discounts.

    Linux user #266351. Android since v1.0
  23. Joshb101

    Joshb101 Well-Known Member

    Refurbs generally do not have these problems. And quite honestly either you are the most unlucky person in the world when it comes to phones or there's a nice quote I like to go by.

    Once is happenstance. Twice is coincidence. Three times is enemy action.
  24. jwjones91

    jwjones91 Active Member

    Well it's not like these phones go through hell they are used for normal use and spend 95% of the time in my pocket.
    I've never dropped any of them nor has any of them gone near water.
    My first first Android phone was the Droid Eris and holy hell was that the biggest POS I ever had. I'd rather have a pager than own that phone ever again.
    The S2 I have right now is working fine with the exception of the texting glitch where half the screen shows the messages and the other half shows all my conversations and that's with the phone being held straight up.
    Other than that it works great.
    Btw when is the jellybean update coming out?!?!?!
  25. chong67

    chong67 Well-Known Member

    Do you want to say you never have a car accident before? (Let me knock at the wood now).

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