tab shut off without warning, won't chargeGeneral


  1. GamingForever

    GamingForever Well-Known Member

    I found it weird that it shut off out of no where.. I tried charging it and it's not charging.. It has an exclamation mark inside a triangle so I'm wondering if the battery died or something...

    What does it mean and how can i fix it.. I never bought insurance but shouldn't i still be under warranty since it's only months old?

    Edit: it turned back on after just leaving it in charger for a few minutes but it said it was at 19% before it shut off and now that's it's on again it said 34%.. even if it shut off, shouldn't it let me turn it on even with low battery while charged in? Is there something wrong with the battery.

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  2. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

    I Would take it back to where you bought it and ask for a new one
  3. GamingForever

    GamingForever Well-Known Member

    I can't... I'm way pass the return date.
  4. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

    Call Samsung support 1-888-987-4357 ask for help.
  5. ScandaLeX

    ScandaLeX Wasn't Me Guide

    The only time I've gotten the triangle with an exclamation point was from using the wrong kernel or rom for my device. It shut off and wouldn't come back on until it was ready to. From that triangle screen I was able to enter Odin mode and flash it back to the correct rom and kernel.
    What you describe sounds like a kernel panic in which it keeps powering down.

    I don't know how comfortable you are with flashing. I'm not at my laptop right now but as soon as I get to it I could point you in the direction (XDA) of getting your tab running right again. Flashing is very easy.

    In the event you're not inclined to flash, what store did you purchase your tab from?
  6. hadberz

    hadberz Active Member

    Samsung has a 1 year warranty. First try a reset, this will erase all your apps and media content. If that don't work and If you didn't flash it I recommend you call Samsung for service.
  7. ScandaLeX

    ScandaLeX Wasn't Me Guide

    I was worndering when I was posting if the OP tried to flash it resulting in the triangle.
  8. JCHPNC

    JCHPNC New Member

    The same thing was happening to my tablet - only had it one month - sent it back to Samsung and they emailed me this afternoon telling me the repairs were complete. It was not a hardware issues - they said it was a "software problem" - repairs were noted as "S/W upgrade - external factor". So I'm hoping that I'm back in service. Just wanted to let you know.
  9. Galaxy Tab2 47

    Galaxy Tab2 47 Well-Known Member

    I hope they fixed it.:rolleyes:
  10. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Wonder what they mean exactly by "external factor?"

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