I kept hitting SOFTWARE UPDATE to update to ICS. Stupid me... the rep told me I had to install Kies. Naturally Kies doesn't work under linux. In fact, it also doesn't work under Windows. The OS sees the tablet and installs drivers. Kies sees that the tablet connects, brings up the connect screen, then sits there and does nothing else. This happens on two Win 7 computers. The tablet says that it's connected via MTP. I called Samsung. Level1 was a joke. Level2 went through his script and told me he's seen this before. My only choices were to reset the device (losing all data and settings) or send it back to Samsung (where they'd lose my data and settings). I asked for the install package so I could xfer it to the tablet but was repeatedly told there's no install package. Sure there is. Does Kies do anything beside xfer to the tablet? Any suggestions? I guess I could root, but I wanted to try it the normal way first.