I've been doing the very same for over an hour and after going through Telus support they referred me to Samsung. After waiting to speak with someone at Samsung for 10 minutes while listening to the absolute worst music conceivable, the rep suggested that I may have to try again in a week to get the update. This, once again, IS ABSOLUTELY BUSH LEAGUE!!! Why they couldn't be smart enough to make the update process OTA to begin with is beyond me. And I do agree completely that giving us a somewhat older update is bunk as well.