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Support TF101 keyboard/dock issue


  1. meemoo752

    meemoo752 Active Member

    Good morning all,
    Was wondering if anyone has/had any problems with their keyboard/dock failing. I did the firmware update on the 4th and the next day discovered that it had stopped working. All that I see is how much juice is left in the battery- 15%. It won't charge, I cannot type with it, the mousepad does not work, there is no cursor.
    I called Asus support who gave me an RMA number and said they would be happy to look at it due to the fact that it is still under warranty. I hate sending it without exploring all my options. I am leaving for England on the 14th and really wanted to take it and the tablet with me.
    Anyone have any suggestions?:(

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  2. El Presidente

    El Presidente Beware The Milky Pirate! VIP Member

    It sounds hardware TBH. Will it charge if it's not connected to the tablet itself?
  3. helpifIcan

    helpifIcan Well-Known Member

    The only other thing that might work is to conect the dock to a standard USB port for 4 to 5 hours somtimes that wakes it back up. If that does not work it will have to go back to ASUS.
  4. SteveDuk

    SteveDuk Well-Known Member

    Has this happened to anyone else after the update? Mines the same, just out of warranty grrrrrrrrrrrrr.
  5. AutobahnSHO

    AutobahnSHO Well-Known Member

    Try to do the software update again- without the dock attached.

    Then try it with the dock attached. There is actually a separate update for the dock, but depends on which version you have on the dock.

    If that doesn't work, I would try powering the tablet totally off, take it off the dock, power it up, power it down, attach, power back up. (Might reset something.?)
  6. SteveDuk

    SteveDuk Well-Known Member

    Well after absolutely zero help from ASUS ( I'm still awaiting a promised callback) a factory reset seems to have cured it. For anyone else with this problem I did the reset with the dock attached and it's all working as it should now.
  7. helpifIcan

    helpifIcan Well-Known Member

    Glad you solved your problem. If you emailed them you will wait for eternity for a response, ALWAYS call them.
  8. SteveDuk

    SteveDuk Well-Known Member

    I actually did ring, we had a long conversation about how he thought it was a hardware problem and it was just hard luck and me insisting it wasn't hardware. It had only surfaced after the last update and the dock still charged if it was attached to the dock and the charger was attached. Eventually he said he would have to 'escalate' it and I would get a callback in 48 hours. That was about two weeks ago

    I think it's obvious now he was fobbing me off.
  9. makenshi

    makenshi New Member

    I've had my Dock now for about 2 months, at first I didn't have any of the problems i've been reading about with the battery. About 2 weeks ago it started to just disconnect itself, sometimes pushing the tablet into the dock harder and it would reconnect, sometimes that didn't do anything, i noticed it happened mostly if i push the hinge back too far.
    today i noticed that the tablet was saying the dock was connected in the notification bar on the bottom right, and its showing that it is being charged, but the keyboard isn't working, and the mouse isn't working, I assume that this is a hardware issue, but i am wondering if anyone has had the same issues and have been able to solve it.
  10. helpifIcan

    helpifIcan Well-Known Member

    Sounds like it's RMA time to ASUS.

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