TF700T Dead After Jelly Bean UpdateSupport

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  1. tamu_kevin

    tamu_kevin Member

    Hi all, first time poster here and I am in need of some advice. Two days ago I finally opted to do the Jelly Bean update, I initiated the update and went to sleep while leaving the tablet plugged into an outlet. I unplugged it the next morning and went to work. Later that afternoon, when I went to use it, it would not turn on so I figured the battery had possibly run dead. I have left it charging for ample time now and every time I attempt to turn it on it acts as if it is still dead. I am not sure if this has to do with the update, but it was the last think I did so it seems to correlate.

    I appreciate any comments

  2. novox77

    novox77 Leeeroy Jennnkinnns! VIP Member

    If you plug in your charger now, do you see a light come on in the port? If so, what color is it (green or amber)?

    What happens if you hold the power button down for 15 seconds?
  3. tamu_kevin

    tamu_kevin Member

    Yes the service light comes on, but it stays orange as if it is charging. Long pressing the power button does not seem to do anything either
  4. novox77

    novox77 Leeeroy Jennnkinnns! VIP Member

    Amber light would indicate that it's actively charging. Green means fully charged. I suspect this is more likely a battery/charging malfunction rather than JB update problem.

    Make sure you charge via a wall outlet. Check on it every once in a while. If after 6 hours the light is still amber, I would suspect you have a hardware issue with the battery or the charging system.
    ocnbrze likes this.
  5. tamu_kevin

    tamu_kevin Member

    I am using an outlet as via USB seems to not charge the tablet, and if it does it is not very significant. I will let it charge again and report back in.

    If it is a hardware issue what is the next step?
  6. tamu_kevin

    tamu_kevin Member

    After about five hours, the amber charging light is still present
  7. tamu_kevin

    tamu_kevin Member

    Same story this morning, no boot up.

    -Is there anyway the charging cable could be faulty even though I normally leave it plugged into the same outlet (i.e. it doesn't get moved around/stuffed in a bag)?

    - I'm not sure if this is of any help, but the last two times the tablet got to the 15% it gave me a low battery message as expected, but then the tablet suddenly shut off instead of allowing me to drain the last 15% battery.

    Thank you again for your help
  8. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    yeah this sounds like a hardware issue more then JB like novoxx has suggested. i hope you have some sort of extended warranty for it, you might need it.
  9. tamu_kevin

    tamu_kevin Member

    Thanks Ocnbrze, should I be contacting ASUS?
  10. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    depends. where did you buy it from? did you get an extended warranty? is it within 30 days? some retailers have a 30 day return policy.
  11. siggy1964

    siggy1964 Well-Known Member

    Best Buy told me they have a 14 day return policy on tablets fwiw.
  12. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    really? the store i go to, we have 30 days. how odd:confused:

    novox77 likes this.

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