My eris worked perfectly when I first got it. Then there were 2 or 3 OTA updates and I just keep running across things that are either glitchy or dont work all together. I see so many others complainting of these things too. Youtube contacts sync calender sync are things that I use allot and part of the big reason I wanted this phone. All of the other stuff is cool, but these are the big things for me and the dont work as they should, as they did when I bought the phone. If they dont fix this crap in a quick manner im going to exchange out for a moto droid.