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"The process com.android.phone has stopped."Support

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  1. stonesthrow

    stonesthrow Member

    My S3 has been working flawlessly since I got it a few weeks ago but yesterday I got a notification about a new software update so I installed it. Since then whenever receiving a call my screen goes black, the phone freezes and I can't answer the call. I then get a message saying: "Unfortunately, the process com.android.phone has stopped."

    Couldn't find any info on the forums, can anyone offer any insight?

  2. SUroot

    SUroot Well-Known Member Developer

    Please could you try this:

    Settings > Applications manager > ALL > Phone > Clear data

    Dont worry, you wont lose any contacts or call logs. They're kept in separate databases.

    You may lose some specific phone app settings, but that would be nothing really.
  3. Omarkovic

    Omarkovic New Member

    I cleared the data of the phone and the problem still there.. i have the same problem from the update btw
  4. SUroot

    SUroot Well-Known Member Developer

    Sometimes after an update you have to bite the bullet and factory reset.
  5. krishna_rss

    krishna_rss New Member

    Same Problem here. I updated to Android 4.1.2 Jelly Bean [XWLS8] and I am seeing this issue every few minutes. The phone keeps restarting the process and the call drops every 2 minutes.

    This problem is killing me. Factory reset and app data clean is done but still the problem exists.

    Help please....
  6. funkylogik

    funkylogik share the love peeps ;) VIP Member

    U did a factory reset?
    Is your phone un-modded?
    Use the warranty then mate it must be a faulty phone :(
  7. gregg1100

    gregg1100 Well-Known Member

    What update is this ??
    Has anyone else had any problems with the update ??

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