Support "The process com.android.phone has stopped."

Discussion in 'Android Devices' started by stonesthrow, Jul 26, 2012.

  1. stonesthrow

    stonesthrow Member
    16

    Jul 15, 2012
    12
    1
    16
    My S3 has been working flawlessly since I got it a few weeks ago but yesterday I got a notification about a new software update so I installed it. Since then whenever receiving a call my screen goes black, the phone freezes and I can't answer the call. I then get a message saying: "Unfortunately, the process com.android.phone has stopped."

    Couldn't find any info on the forums, can anyone offer any insight?
     

    Advertisement
  2. SUroot

    SUroot Well-Known Member
    1,113

    May 25, 2010
    23,925
    5,304
    1,113
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Please could you try this:

    Settings > Applications manager > ALL > Phone > Clear data

    Dont worry, you wont lose any contacts or call logs. They're kept in separate databases.

    You may lose some specific phone app settings, but that would be nothing really.
     
  3. Omarkovic

    Omarkovic New Member
    5

    Aug 9, 2012
    1
    0
    5
    I cleared the data of the phone and the problem still there.. i have the same problem from the update btw
     
  4. SUroot

    SUroot Well-Known Member
    1,113

    May 25, 2010
    23,925
    5,304
    1,113
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Sometimes after an update you have to bite the bullet and factory reset.
     
  5. krishna_rss

    krishna_rss New Member
    5

    Jan 31, 2013
    1
    0
    5
    Same Problem here. I updated to Android 4.1.2 Jelly Bean [XWLS8] and I am seeing this issue every few minutes. The phone keeps restarting the process and the call drops every 2 minutes.

    This problem is killing me. Factory reset and app data clean is done but still the problem exists.

    Help please....
     
  6. funkylogik

    funkylogik share the love peeps ;)
    VIP Member
    1,443

    Sep 15, 2011
    21,470
    7,249
    1,443
    Male
    monkey
    Paisley, Scotland, Western Europe
    U did a factory reset?
    Is your phone un-modded?
    Use the warranty then mate it must be a faulty phone :(
     
  7. gregg1100

    gregg1100 Well-Known Member
    88

    Mar 8, 2012
    415
    121
    88
    Female
    Retired
    South Wales
    What update is this ??
    Has anyone else had any problems with the update ??
    Thanks
    Greg
     

Share This Page

Loading...