Discussion in 'Android Devices' started by sean76, Nov 13, 2012.
My buddy got his today, he's obsessed lol.
Return of the Android
Strange - I ordered mine couple weeks ago and haven't heard anything.
Its really an obsessive device...its just got that I'm sexy and I know it thing going on!
I haven't put it down since I got it Saturday.
Ordered mine today on 12/12/12. Says 5-6 weeks. We'll see. Haven't decided if I will actually switch from my Galaxy Exhibit running Slimbean Jellybean 4.1.2. I love this little phone.
hmm order status has changed from "pending" to "pre-ordered". I'm taking that as a good sign.
Same here. Hoping... As it actually doesn't sound too good...
What does it say on your order status?
Mine will be delivered today and I went by T-Mobile today and they gave me a free micro sd card.
Phone arrived on Friday!! We all know the quality is great etc but I found the bluetooth to be very quick to connect and I was visiting family this weekend that live far enough out that they are on the fringe of data service. My old phone would switch from Edge to cell and back. This would kill the battery if I didn't turn off the sync. The N4 held the Edge and really never bounced back and forth. I was also impressed with the sound quality. My wife said I was clear when I called her and I was in a busy area that was pretty load.
I ordered on Nov. 28 and sent an email to Customer Service inquiring what would be the latest update on my delivery date.
I immediately received an automated response that "orders are shipped on order confirmation estimates..." They added that I would receive it by Jan. 2.
I checked the calendar and discovered that Jan. 2 is exactly the end of the 4-5 week estimate that they originally promised.
I could have guessed that date on my own.
So here's my situation, I ordered a Nexus 4 when it first came out. I was in limbo for a while, and then it finally arrived about 4 days after everybody else on the first shipment received theirs.
It worked great at first. But after a week and a half, a section of the screen stopped receiving any touch input. So I called Google and the guy I talked to told me that they keep separate inventory for replacement units and that I should have one in 3-5 days. I sent in my broken one and began to wait.
That was December 6th. 12 days and 6 customer service calls later, I have no idea when/if I will get my replacement. I have talked to multiple agents and multiple supervisors, all I get is "we will contact shipping and get back to you in 24-48 hours."
Well today, I talked to another supervisor. He said the typical thing quoted above. I interrupted him and basically called BS. I was very frustrated. I told him I am leaving the country on Friday and need my unlocked phone. I told him about all the agents I have talked to and how NOT A SINGLE ONE has ever emailed me back even once. Also told him about how I have gotten different answers on the status of my device from every agent. Nobody has been able to tell me the truth about anything, just lies. One person said 3-5 days, the next time I called they said 6 weeks, the next time I called they said less than 7 days, everything is just complete crap from every Google customer service employee.
I told him that I have absolutely zero trust in Google customer service and that all I get from every employee is just empty lies. I asked for some sort of compensation, even something as simple as Google play credit, and he just said "I can't do anything." So at the end of the call, I told him how awful their customer service is. He just responded saying that I will get a follow up email from them after they contact shipping.
I am not holding my breath. I don't expect my phone to get here until late January at the earliest.
The worst part is that this was my very first Android phone. I have been a hardcore iPhone user for years (I am even typing all this on my iPad). This has been the worst Google experience I have ever had. And sure, the phone was great before it broke. But as a whole, this is definitely not a good Android experience.
Very sorry to hear that, a lot of people seem to be having issues with googles customer service as they seem to just give out random info.
Hopefully they will reply and you get your phone before the new year. Good lick mat.
I know it's no consolation, but many companies customer service departments are understaffed, misinformed and basically kept there to prevent irate customers receiving any sort of satisfaction. I am currently going through a similar situation with a 46" TV and Westinghouse. It was under warranty when it died in September, returned it for repair, they couldn't repair it, so they said they'd replace it as soon as they got inventory. Three months later, I still have no TV and they can't give me a straight answer. They did offer me a refund, but the "think" it takes 16 weeks to process.
My only advice is to just keep at them and make yourself the biggest pain you can be. It might not get you anything any faster, but at least you can vent a little.
This is what i had to endure but i kept at it and i eventually got my phone and the compensation i deserved.
Okay, so I ordered my nexus on the 9th December, with a quoted delivery time of 6 to 7 weeks.
Just checked the order status and it's listed as Pending, so not sure if it's moved from Pre Ordered or if that is he next status in the order cycle?
Welcome to "Google World" where customer service doesn't seem to exist.
"Pending" means the order has been placed. Next, expect that status to change to "Pre-Ordered." Neither status has anything to do with when you can expect delivery.
Can anyone can tell me the difference between the 2 status messages???
Booooo, just when I decide I'm getting a nexus 4 i see they're still out of stock :/
Yes, I'm regretting not ordering mine straight away when sales opened in November but hey ho, I thought I could hack my SGS2 for a while longer.
I was one of those who ordered on Nov. 28 with a 4-5 week delay.
I just received shipping confirmation that it was shipped on the 27th which is just over the 4-week mark.
I received no communication from Google from Nov. 28 until this shipping confirmation 4 weeks later.
I got my shipping confirmation this morning.
I gave up on it and got a Note 2
Pitty that's not stock android.
Weeeelllll mines is Stock JB ROM so it's fine for now til Google and LG get their affairs in order.....
I ordered mine on 11/27. Nothing yet.
Said that it would be 7 to 8 weeks when I ordered, so I guess I'm just impatient...