I mentioned in another thread my Nexus had issues. The screen's contrast was extremely low even during the boot screen so it wasn't a weird setting or app. I contacted ASUS via web chat and the agent told me it should be returned for repair then gave me the proper URL to get it going. I locked, unrooted and wiped the device. By the way locking does NOT wipe, though unlocking does. Good to know. The instructions ASUS sent me said not to use the original box for shipping back. Curious, I called ASUS to ask why. I was pleasantly surprised that I was only on hold for a few minutes. The rep said they toss out the boxes and since the serial number is on there, I'd want to keep it. Since I had removed the serial number sticker from my device, I wrote it on a piece of paper and taped it to the back. Interesting to me was that they would try to repair the device instead of just swapping it out as most companies do. My N7 was mailed on Sat, 12/8. I got a mailnote on 12/13 that it was heading back and it showed up at my door on Sat, 12/15. My homemade sticker was still on the back so it's the same device. I suspect they swapped out the display because I did have a slight yellowing in the upper left corner where my battery level notification sat but now is absent. The device works fine and I'm happy to have it back. It's surprising how much I've become reliant on it. My iPad was NOT a suitable substitute. I did spend some hours setting it back up; installing and configuring my apps. The only downer here is how lousy Android is at backup and restore. If it was an iPad, it would have been painless. I've seen this with my own eyes. So that's the tale. I'm posting this to let everyone know that even when something went wrong, ASUS took care of it quickly and correctly with pretty good communication and courtesy.