Thinking of getting a G1?...Don't!


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  1. Morcelu

    Morcelu Member This Topic's Starter

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    I recently cancelled my G1 with t-mobile because my first bill came through and there were a Few disprencies, and I attempted to call T-Mobile to get all the issues straightened out, the first *5* people I was level headed and calm, the next 3 people I basically let em have it. They are the WORST company I have ever dealt with. Well to be honest I can't even say I dealt with them because as soona s I said I had the G1 and something wrong with bill they transferred me, I had a billing issue and they even sent me to their sales department. Their customer service is absoultly horrible, they have no inkling of clue to what they are doing.

    None of the people would even listen to me or bout my issue no one would help me, So yea if your thinking of getting a G1 from T-mobile, don't you will just regret it like I did now I'm sorry I ever bought the phone but hey now I have a nice paper weight because I can't even use the now defunct to use my own wi-fi. In conclusion wait till another carrier comes without android phone and totally by-pass t-mobiles horrible service, you'll be more happy you did.
     

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  2. Phases

    Phases Community Manager Administrator

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    Wow, sorry for your luck :(

    ..moving this to the T-Mobile forum though.

    Good luck to ya.
     
  3. Cryptic79

    Cryptic79 VIP Member VIP Member

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    What were the problems? Please explain your issues instead of just saying that they suck.

    I've had excellent service with TMO and my G1. Many users on here have as well.

    Your other posts seem to be in general approval of the G1 and the Android OS. I'm guessing the problem is all bill related, then.
     
  4. Morcelu

    Morcelu Member This Topic's Starter

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    double billed twice, when I set up the account they took my first payment for the first month because of advanced billing, and the rep I talked to at the time assured me first month was taken care of then I got a text message saying I owed $219 and some odd change for the bill, this was after the intinal rep I dealt with (one who took first payment and started service with) said the bill shouldn't be no more than 95 dollars, so I called in to customer service and I tried to explain to them of the issue.

    several differnt replys, one was when they sent me to sales was. "I don't know why they sent you to me, I can't do a thing for you." So I believe person 7 I talked to, I asked to speak with a manager because I was totally irate by then for being transferred to so many differnt people...that one hung up on me. I then had to call back in and number 8 is the one I just told to just cancel the stupid service and I didn't want anything else to do with them. It was a major billing issue, not one of their reps was able to help me.
     
  5. justjimjpc

    justjimjpc Premium Member VIP Member

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    I have been with Tmo since 2001 and have never had your level of problems ... I understand how frustrating it must be ... the phone can be unlocked ...but maybe only by TMo ... not sure but you may try that ..
     
  6. Morcelu

    Morcelu Member This Topic's Starter

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    really it can be unlocked..I work for AT&T and I thought it was like the iphone (horrible phone by the way) and it couldn't be unlocked*edit legally that is* at all..I know it would be edge service but can a G1 work on sprint..at all?
     
  7. Cryptic79

    Cryptic79 VIP Member VIP Member

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    That does sound bad. However, that doesn't really mean that users shouldn't get a G1.

    I'm sorry you had a rough time with customer service.
     
  8. Cryptic79

    Cryptic79 VIP Member VIP Member

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    It can't. It's a GSM phone, so Verizon and Sprint/Nextel are out.
     
  9. HTC

    HTC Well-Known Member

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    wow... first story i heard thats like that
     
  10. Morcelu

    Morcelu Member This Topic's Starter

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    Well if the G1 was with any other company than T-Mobile I would agree to that statement but since that is the only company that offers the phone I stand by my previous statement.

    and about the phone not working on sprint or verzion that stinks, guess its stuck at being a paper weight.
     
  11. Shoo

    Shoo Member

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    It does not look like you were double billed.
    You first bill was for your regular service without the cost for your G! which is $219. Unless you paid for the G1 at the store....

    The truth is AT&T is the worst cell company out there. You could have asked for a manager. You work for ATT you should know that.
     
  12. Phases

    Phases Community Manager Administrator

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    I've said it before and I'll say it again.

    ...or you could send it to Phases!
     
  13. mikeeh

    mikeeh Well-Known Member

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    wow sorry to hear that. I've had TMo for the past 5 years and never had issues or problems with customer service.

    Heck even with the first G1 that I had issues with, they helped me out through and through
     
  14. mikeeh

    mikeeh Well-Known Member

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    and btw, I got my bill for this month and it is $292.

    for the phone itself which was $179.99 + fees so about $214

    and the monthly rate of $75
     
  15. Morcelu

    Morcelu Member This Topic's Starter

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    "So I believe person 7 I talked to, I asked to speak with a manager because I was totally irate by then for being transferred to so many differnt people...that one hung up on me." Sad thing is I did ask for a manager, that rep hung up on me when I did that, and the intinal rep who took my payment for phone and everything said due to being on advance billing I'm taking your first months payment now and then your next bill will just have the advance payment. So according to the rep they stated my bill was taken care of..and had some t-mobile rep actually taken the time to actually talk with me, that might have been the case. However as it stands not one of them (8 reps) would talk to me.
     
  16. Cryptic79

    Cryptic79 VIP Member VIP Member

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    I've never worked with advanced billing. I can see how something like that could completely screw up a CSR, though. :p
     
  17. drustvold

    drustvold Well-Known Member

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    One thing i've learned when dealing with CS is to always get a name and reference number for each person I'm talking to. That way if you are mistreated you can call back and tell them who. And when they know you're documenting their side of things they're much more likely to not mess with you. Of course I've only had good things with Tmo since the G1 (had them way back and the tmo store employees were just awful)
     
  18. Morcelu

    Morcelu Member This Topic's Starter

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    Thanks for the store rep idea, should have tried them first but yea as of now, I'm just sticking with sprint and hoping they release a android phone soon.
     
  19. Phases

    Phases Community Manager Administrator

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    .......and sending Phases your G1, right?
     
  20. Morcelu

    Morcelu Member This Topic's Starter

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    haha, you pay for shipping and handling sure, though I'm not sure where I have the 1gb card that came with it, I replaced that with a 2gig I have
     
  21. Cryptic79

    Cryptic79 VIP Member VIP Member

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    Just S&H??? Where is it coming from?
     
  22. Morcelu

    Morcelu Member This Topic's Starter

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    haha, I just live in texas, and yea not all papers and everything, just phone and black case it came with is all I pretty much got left.
     
  23. Phases

    Phases Community Manager Administrator

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    Hey, I said it first. The admin needs one. Phases wins!

    :D
     
  24. noonehereyet

    noonehereyet No One... VIP Member

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    Wow man sorry to hear that I have been with T-mo since 03 and wouldn't consider changing.... I have had Great luck with them so far.... my step daughter had At&t and they had the WORST service.... and prior to T-mo I had sprint and they sucked... guess it all depends on the person and how things go....
     
  25. Ageless Stranger

    Ageless Stranger Well-Known Member

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    I can only speak of UK T-Mobile and found them to be the most helpful provider out of all the cellular providers I have ever had the pleasure and displeasure of being tied to. Whenever I called them from a landline (which costs) they offered to call me back so I didnt have to incur any extra charges, and today I got a text message telling me how much my bill will be and when it will be taken from the bank.
     

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