This sucks! My Droid X lost signal. Anyone else?Support

  1. cassnate6259

    cassnate6259 Well-Known Member

    I must have the worst luck with phones. My Droid X was working flawlessly since I bought it last week and then suddenly won't get signal!

    I called VZW and was on the phone with them for over an hour. Tried everything and come to find out, my Droid Eris (previous phone) connects just fine. Some problem came up with the Droid X!

    Suffice it to say, they are sending a replacement in an week or two and I'm back to the Eris in the mean time. Anyone know how the heck this could've happened??

    I tried airplane mode on and off, turned the phone off and on, took out the battery while the phone was on, did a full system reset and went through all of the system stuff through VZW.

    It's frustrating that I thought that the Droid X would solve all of my phone issues. Unfortunately, that is not the case just yet. Has anything like this happened to anyone else with their Droid X?

  2. Jayme

    Jayme Well-Known Member

    I cant help ya out, but in my area the satellite hasn't connected in two days. This could be a phone issue or satellite issue, i'm not sure. Sucks though, because I can't use google maps or nav. :(
  3. AFAngryWarrior

    AFAngryWarrior Well-Known Member

    If you did the Airplane Mode and Full reset than it has to be an Antenna issue. Sorry to hear it, I haven't had any quirks yet (Screen, antenna, etc..) I get really lucky with phones somehow never have issues with them. I hope the replacement device works better for you and you dont have to wait too long to get it.
  4. Curt941

    Curt941 Well-Known Member

    My phone makes/receives calls and sends/receives text messages, but it has no data, 1x or 3g.

    Verizon finally said that it must have something to do with the porting process, and to wait 72 hours.

    Is your phone just not getting any reception what so ever?
  5. cassnate6259

    cassnate6259 Well-Known Member

    Nope! And yes, it must be an antenna issue because my Eris works just fine. It is the strangest thing. It worked perfectly up until yesterday.

    It certainly isn't killing me to use the Eris again for a while, but it just annoys me that my brand new top-of-the-line phone is having weird issues like I had with the Eris.
  6. jlprittenhouse

    jlprittenhouse New Member

    This same thing has been happening to me. Specifically, I had no problems making or receiving calls on my Droid X up until Monday of this week. I can text no problem, I can access the 3G for internet browsing. My phone will have 4 solid bars displayed but once I hit the keypad to make a call, boom - drops down to 2 bars and won't connect. It doesn't seem to matter where I am in my office building. I can make calls most everywhere else, though. I would chalk this up to my office being out of range but I was able to make/receive calls up until Monday and my comparatively crappy LG flip phone works fine in the office.

    Also tried all the quick fixes (i.e. battery out/in, airplane mode on/off, power on/off while in office where I don't get signal, update software, etc.) and still nothing.

    Was there a resolution to this or is this just a matter of me asking them for a new phone?
  7. Vihzel

    Vihzel Destroying Balls Everyday VIP Member

    Hmm try getting a replacement. The more people call in about this issue... the more Motorola will know about it and hopefully come out with a fix of some kind.
  8. bigbadwulff

    bigbadwulff Well-Known Member

    Try a *228 Option 1....if you get a signal ;)
  9. TheXFactor

    TheXFactor Well-Known Member

    Twice my X has shown under cell standby 50% without signal. Very disturbing. Both times I had to toggle airplane on/off. I didn't really notice at the time if I was able to send or receive calls, so I'm not sure what's up with that.

    What I do know is that it eats your battery alive. I never had this issue with my Incredible. I'm not sure if its a bug in the software causing it to report a false reading. Both times after toggling airplane mode it fixed it. I have no clue why it does it or what the fix is.
  10. redgtconv

    redgtconv Well-Known Member

    I was having trouble staying connected to wifi and 3g. I called verizon and they disconnected my phone from their system momentarily and then reconnected it. It has worked flawlessly since.
  11. chrsb

    chrsb New Member

    My Gps was not working today,waited a hour or so then turned it off and on then it worked. My friend has a droid and he was not getting a signal either.
  12. Paycer

    Paycer Well-Known Member

    You probably mean option two, not option one. Choosing option one will reprogram your phone. Option two updates roaming capabilities, and in some instances, can have a positive impact on one's signal.
    Kamikaze77 likes this.
  13. Kamikaze77

    Kamikaze77 Member

    Thank you very much! I was having major issues over the past few days where Call Standby was taking up a huge amount of battery life. Since calling *228 with option 2, the battery life has been excellent! Seems like internet and everything else has worked better as well.
  14. rbh5081

    rbh5081 Well-Known Member

    I had this same issue had to drive 55 miles to a bigger town and different towers then did the 228 number thing and it has worked sens. Wish they would have sent me a new one though.
    Oh and verizon told me after being on the phone with them for 2hrs that it was because they had bought alltel and that they where updating soft ware for the towers they had bought. Ether way the phone sucks now it has full bars 3g and 1x but is slow as hell to connect. Hence the wishing I had a replacement.
  15. Paycer

    Paycer Well-Known Member

    You're welcome. I'm glad my suggestion helped.
  16. NoShineMM

    NoShineMM Well-Known Member

    quick question i have a friend at work with An X. i have an X. He can sit in the same room and get 3g full bars while i have 1-2 bars and 1x? What could be happening. what should i look into?
  17. CriticalMass

    CriticalMass Well-Known Member

    It's Option 2 to update the PRL. which can help sometimes.
  18. dequardo

    dequardo Well-Known Member

    IDk but I've seen the same problem now on two 'X's. I see constant drops from 3G to 1x regardless of the strength of the signal where I'm at. I'm convinced there's an inherent flaw. I've hard reset both and done the *228 dance. NO change.
  19. john0821

    john0821 Well-Known Member

    It sounds like you need to exchange your phone. The only other suggestion anyone can give is to hit airplane mode (cut signal), reboot phone, wait a few minutes, then toggle airplane mode again (turn on signal). I doubt this will work though if you did a hard reset.
  20. dequardo

    dequardo Well-Known Member

    I did exchange once. Exact same issue on replacement FRU.
  21. windmilldecor

    windmilldecor New Member

    Yes same problem In process of reseting phone and losing all my apps Exchanging phone next

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