Those buttons will not lastSupport


Last Updated:

  1. Michaelvg1

    Michaelvg1 Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    53
    Likes Received:
    0
    I have had the phone for a week now and those buttons on the bottom will not last. Is there a way to use the touch screen for the back button or menu button.
     

    Advertisement
  2. tatonka_Hero

    tatonka_Hero Well-Known Member

    Joined:
    Nov 12, 2009
    Messages:
    1,566
    Likes Received:
    86
    what do you mean they won't last? I've had my phone for 2 months now, and there's no sign I've even USED the buttons, let alone that they "won't last"
     
  3. Michaelvg1

    Michaelvg1 Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    53
    Likes Received:
    0
    Just seems like the whole stainless panel pushes in when I hit a button. Any apps that recreate the buttons?
     
  4. kennyidaho

    kennyidaho Well-Known Member

    Joined:
    Nov 16, 2009
    Messages:
    416
    Likes Received:
    5
    Go back to the store and ask them to open a new one and see if it does the same thing. If it doesn't then exchange it. The buttons will hold up I assure you though.
     
  5. Michaelvg1

    Michaelvg1 Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    53
    Likes Received:
    0
    Already returned the first one for dust under the screen. Any apps that make you use the screen more. Looks like I'll have to take my chances and see if.HTC.will recall for defects. Any thoughts or suggestions?
     
  6. dbpaddler

    dbpaddler Well-Known Member

    Joined:
    Oct 22, 2009
    Messages:
    2,190
    Likes Received:
    239
    if the buttons go, it's a mfg defect and covered under warranty for a year. After a year you'll most likely be upgrading to something new anyway. Though, I don't see it as a problem. Outside of the dust issue for some, the build quality is pretty good. Don't imagine that button pad failing.
     
  7. Michaelvg1

    Michaelvg1 Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    53
    Likes Received:
    0
    Ok. I will roll with since I like the phone so much
    Thanks
     
  8. doublebullout

    doublebullout Well-Known Member

    Joined:
    Oct 9, 2009
    Messages:
    71
    Likes Received:
    2
    The Home/Menu/Search/Back button panel seems very sturdy, so I wouldn't worry about that much. Some users have reported peeling of the silver overlay though. The Call/Power buttons DO scratch and peel very easily. My Power (red) button peeled pretty badly. Since I had no other hardware or dust issues at all, I decided to go ahead and peel the rest of the silver overlay off of both buttons. I rather like the look of a solid green Call button and a solid red Power button. (It's particularly festive during the holidays.)
     
  9. akkidy

    akkidy Well-Known Member

    Joined:
    Oct 24, 2009
    Messages:
    58
    Likes Received:
    10
    Can you please post a picture of your phone so we get an idea how it looks with the all green and red buttons?
     
  10. doublebullout

    doublebullout Well-Known Member

    Joined:
    Oct 9, 2009
    Messages:
    71
    Likes Received:
    2
    I apologize for the quality -- snapped this with the Pre's camera, which doesn't do close-ups very well. ;)

    [​IMG]

    I'll have time later tonight to get some shots with a real camera and a real macro lens. In the meantime, hope this helps.

    Incidentally, the Noah Bennett character on Heroes used a Sprint Hero in the first few episodes this season before the entire cast switched over to Pres. His Hero had solid green/red buttons as well.
     
    cheriec likes this.
  11. acp

    acp Well-Known Member

    Joined:
    Nov 13, 2009
    Messages:
    996
    Likes Received:
    71
    Hahahaa that made my morning, I would've never imagined these buttons did that and you're right, I think it looks tolerable
     
  12. akkidy

    akkidy Well-Known Member

    Joined:
    Oct 24, 2009
    Messages:
    58
    Likes Received:
    10
    @doublebullout you are right, it doesn't look bad at all. Thanks for posting the picture. Now I don't have to worry about the silver paint on the buttons wearing out. Are those green and red colors on the buttons also just painted underneath the silver? or are they really green and red plastics? Just wondering if those colors will also wear out eventually.
     
  13. Saltwater Hero

    Saltwater Hero Well-Known Member

    Joined:
    Oct 26, 2009
    Messages:
    96
    Likes Received:
    7
    Hah that looks cool
     
  14. Michaelvg1

    Michaelvg1 Well-Known Member This Topic's Starter

    Joined:
    Dec 7, 2009
    Messages:
    53
    Likes Received:
    0
    Part 2: I ending up returning it and getting another phone. This one is not defective. Much better.
     
  15. watzone69

    watzone69 Well-Known Member

    Joined:
    Oct 20, 2009
    Messages:
    57
    Likes Received:
    3
    How did you peel it all off? My button is only peeling about half way.

    I'd like to get it all off like you did but don't want to scratch the rest of the phone.

    Totally off topic: Are you a transplanted Aggie or do you just like Texas A&M?
     
  16. doublebullout

    doublebullout Well-Known Member

    Joined:
    Oct 9, 2009
    Messages:
    71
    Likes Received:
    2
    The buttons are molded in that color, so they won't peel or wear out any further. I am still enjoying the new look, and I've gotten compliments from other smartphone owners. Nice, cheap little "mod".
    I used a small pocketknife, and sharpened the tip first. The silver overlay peels off the top of the buttons fairly easily if you apply the blade gently at the right angle. If you're very careful, you can scrape off the silver overlay without scratching anything else. The tough part is getting the overlay off the sides of the button. Some of it will come off when you scrape the top of the button if you can get a big "peel" going. I used the knife blade to score or cut the silver around the sides where it hadn't already peeled. A high quality pair of small tweezers and a magnifying glass (or extreme nearsightedness) helps too.
    Class of '87, and married an '88 too. Whoop!
     
  17. asmith001

    asmith001 Member

    Joined:
    Nov 12, 2009
    Messages:
    8
    Likes Received:
    0
    It's definitely a problem. As soon as I started seeing mine flake off, I exchanged it at a local CSouth store. I caught myself afterwards using my thumbnail to press the buttons, and I've tried to avoid that completely. I guess that could have contributed to the problem, although it should still be able to withstand that.

    [​IMG]
     
  18. anacrusis

    anacrusis Active Member

    Joined:
    Jan 5, 2010
    Messages:
    33
    Likes Received:
    1
    My wifes phone is doing the same thing.
     
  19. April_Fool_79

    April_Fool_79 Well-Known Member

    Joined:
    Nov 28, 2009
    Messages:
    174
    Likes Received:
    16
    Guess what? *ANOTHER* known "issue" lol. It's being investigated to see what could have been done differently to prevent this, but I've noticied it on my phone as well. Only on the End button now (probably because I don't think I've ever pressed the Call key, I just use the onscreen buttons, but have to use the End key to wake up the phone, and was using my fingernail). No word yet on if this will constitute a recall or phones being exchanged, but as usual, if I hear anything, I'll pass it on. :)
     
  20. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Joined:
    Nov 8, 2009
    Messages:
    4,181
    Likes Received:
    2,088

    Proof positive, stupid is as stupid does, Hook Em Horns!!!! just kidding;)
     
  21. tazcollins

    tazcollins Well-Known Member

    Joined:
    Jan 21, 2010
    Messages:
    176
    Likes Received:
    7
    Do you ever use the menu button to wake it up and twice to go into the phone?
     
    karaicy likes this.
  22. April_Fool_79

    April_Fool_79 Well-Known Member

    Joined:
    Nov 28, 2009
    Messages:
    174
    Likes Received:
    16
    Not really, because it's force of habit to press the big red button. :)
     
  23. treborcj

    treborcj Well-Known Member

    Joined:
    Dec 11, 2009
    Messages:
    646
    Likes Received:
    33
    It just started peeling on me as well. I will try to take it all off.
     
  24. mattheis

    mattheis Well-Known Member

    Joined:
    Dec 17, 2009
    Messages:
    89
    Likes Received:
    17
    My end button cover just came off. Damnit. I emailed HTC to see if they will do anything about it. I want it looking pretty for 2.1. Now its just hideous with a big a55 red eye sore button.
     
  25. sprucebeach

    sprucebeach Well-Known Member

    Joined:
    Nov 12, 2009
    Messages:
    73
    Likes Received:
    1
    It ISN'T covered by the warranty. The User's Guide says:
    This Warranty does not apply to: ... (e) Defects in appearance, cosmetic, decorative or structural items
    HTC considers the peeling plating on the END button and the panel identifying the four hidden buttons to be cosmetic and not affecting the operation of the phone and specifically does NOT cover these problems. Nor does Sprint.


    I NEVER push the buttons with anything but the pads of my fingers and I got the peeling paint on the END key and the MENU label on successive days after only five months of use. Lots of people are having this problem. This is not indicative of "pretty good" build quality; it's abysmal build quality. HTC should be ashamed to produce a phone that is so ill suited for its intended use that it can't remain intact for even half a year. And Sprint should be ashamed not to stand behind the phone either. We expect more from these two companies.
     

Share This Page

Loading...