I realize that what I am about to write is going to piss a lot of you off. Despite what you might think, the intent is not to incite a riot on this forum. And just to get it out of the way, I AM NOT AN APPLE FANBOY! I have never owned ANY Apple device and could give two sh*ts about the iPhone. EVO has been nothing short of a roller-coaster ride of highs and extreme lows for me. I purchased an EVO on launch day, almost a month ago now. The second day of owning the phone I discovered that my front-facing camera didn't work. I had to wait three weeks (for more to get in stock at Best Buy) to get it exchanged for a new one. Now, after not even having the new phone for a week... IT IS BRICKED! I downloaded and installed the OTA update. Then, apparently like many others, I accidentally re-installed the same update. I didn't even mean to. Just out of habit of checking for updates I made the mistake. Now, I am bricked. After reading the forum posts about the bricking issue, (after mine was bricked ) I immediately went back to Best Buy to do ANOTHER exchange. Of course, they don't have any in stock and none of the other stores within a 45 mile radius do either. That is 12 stores total. I called every single one of them myself just to double-check that the Best Buy employee actually called them. Now, I am on a waiting list... AGAIN! I desperately want to love the EVO. This is the most excited I've ever been about a cell phone, but it's been such an emotional nightmare for me. I don't think my high blood pressure can take any more of this bull sh*t! I have never owned an HTC device before. I have always heard that they, well... suck. Now, even though I want so much to love the EVO, I am starting to believe they do suck as a company. People on here will say "Oh, you get these sort of issues with any device launch." "It's new technology, and comes with the territory." Well, I say BOLLOCKS! Bricking a phone for accidentally installing an update that's already been applied? REALLY? Sprint is about to be flooded with calls from pissed off people like me who aren't stupid people who made this mistake. Not everyone checks internet forums for every device they own before doing anything to those devices. This is a massive failure in programming and is about to cost them a ton of money. Not to mention the negative word of mouth. I don't want to give up on EVO, but somebody please tell me what I am supposed to do? If a new one isn't in my hands by Friday, I have no choice but to go to Best Buy and get my money back. I will just wait for the next best thing to come out, that ISN'T AN HTC.