Tip: If you can't get your PC to recognise your Hero, use the supplied cable


  1. jimbobmcginty

    jimbobmcginty Well-Known Member

    This might sound obvious, but.....

    I have had weeks of problems getting my laptop to detect my Hero when connected by USB cable. Windows XP said "Device not recognized". I even resorted to trashing windows because I suspected the USB drivers were corrupted in some manner, and they wouldn't re-install.

    This was all the while using a generic mini USB cable.

    Brainwave! - moving the HTC-supplied USB cable from the wall charger to use with my laptop, my phone was detected instantly.

    Don't ask me why or how, but the other USB cable I use doesn't allow correct detection.


    I hope this helps you, fellow droider, who has had the same problems.

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  2. tootallteeter

    tootallteeter New Member

    I registered on this forum just to say thanks. I was using a USB extension-cord to plug-in my Droid Charge. Instead I plugged it straight into the computer tower and it works. Thanks!

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