To those who have returned their Nexus


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  1. Geist

    Geist Member This Topic's Starter

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    I am going to return my Nexus, but as I was reading the return information I became worried about something. I saw that they can tack on charges for damages or repairs that are necessary, and my phone has a small scratch on the screen.

    I'm worried that if I return the phone now they will charge me some crazy fee to fix this scratch. Has anyone that returned their phone had an issue with this?

    Edit: I just finished talking to HTC and they said that if there is a problem with the phone I will be notified and given the option of having it sent back. This is all I could ask for. This way I know that if the phone is taken it met the requirements and if not, I can take it back and accept that I rushed into this. Somehow I feel like I'm about to enter a customer support nightmare though...
     

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  2. webdave

    webdave Active Member

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    You are trying to return a damaged product that is not in it's original condition. You should be lucky you can return it at all.
     
  3. Geist

    Geist Member This Topic's Starter

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    I used the phone everyday and took great care of it. It has always been in its sleeve and has never been dropped. Frankly, I have no idea where the scratch came from and it is in no way influencing my return.

    Also, I'm not lucky that I can return it if a small scratch is going to cost me some amount of money that by all appearances I have no way of knowing about till it is charged. If I sent it back and they told me it was not in good enough condition I would pay to have it shipped back and that would be the end of it. Unfortunately I would have to deal with T-mobile at that point and everything would get complicated. That is why I am trying to figure out if this scratch I found should prevent me from returning the phone. I'm not trying to cheat the system, I'm trying to avoid a bunch of complications.
     
  4. Jeevo

    Jeevo Member

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    Seems a shame to return to it because of a small scratch. It's not that bad is it!
     
  5. Geist

    Geist Member This Topic's Starter

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    The scratch is so minor that you can't see it under normal conditions. You have to shine a fairly bright light on it and tilt the screen until it appears. I want to return the phone because all the issues with support are making me feel uneasy and I'm not sure if I'm ready to jump into the smartphone arena. I may buy a Nexus at a later point, but I would want to buy it unsubsidized so I can use it with my old plan that I would reactivate.
     
  6. gdubmedia

    gdubmedia Member

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    how much would you be willing to sell it for if you can't return it? I've been thinking about switching to a data only plan and using voip, but keeping my Sprint Moment as a backup...
     
  7. raremage

    raremage Well-Known Member

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    It sounds to me like you have two choices: roll the dice, return it, and see if / how much they hit you for; or, keep it, enjoy it, and ignore the scratch.

    Edit: Or, as someone else noted: sell it yourself. So three choices.
     
  8. Goten

    Goten Active Member

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    Well if there isn't anything wrong with your phone, then I don't see a reason to return it besides buyers remorse.
     
  9. Geist

    Geist Member This Topic's Starter

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    Exactly! I don't THINK there is anything wrong with the phone. I am just having buyer's remorse, in general, which is why they give you 14 days to play with it.

    However, just because I don't think there is anything wrong with the phone doesn't mean that HTC won't. That is why I was wondering how strict they are and if this minor scratch is a huge issue or not. As for selling the phone, I'm either going to return it, or deal with the fact that I get stuck with it. I won't be selling it.

    Edit: I'm just going to call HTC and ask them. I will update with what they say.
     
  10. JSchu22

    JSchu22 Well-Known Member Contributor

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    Why can't you do this with the current phone? Subsidized or not doesn't stop you from popping an existing SIM card into it.
     
  11. Geist

    Geist Member This Topic's Starter

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    When purchasing the phone at the subsidized price I was required to get a new plan. Using my old plan would require me to have two plans active. Perhaps I could just pay the rest of the cost on this current phone to have it unsubsidized and the reactivate my old plan. That is something I thought of, but I'm not sure how to make it happen and there is the whole issue that I can't get customer support.

    I just finished talking to HTC and they said that if there is a problem with the phone I will be notified and given the option of having it sent back. This is all I could ask for. This way I know that if the phone is taken it met the requirements and if not, I can take it back and accept that I rushed into this. Somehow I feel like I'm about to enter a customer support nightmare though...
     
  12. Nexus1

    Nexus1 Well-Known Member

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    First of all i dont see how you scratch a 600 dollar phone. From day 1 on every phone i have i have it in a case. Plus a screen protector, i mean is it really that much to spend 10 bucks on getting protection for a 600 dollar investment?
     
  13. JSchu22

    JSchu22 Well-Known Member Contributor

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    Oh ok. You didn't mention that the N1 was a new line of service, or at least I missed it if you did. It would probably be cheaper to cancel your previous line if you don't mind switching over to the new number completely. I believe others have had success changing their "required" plan to a different one as well, but I'm not positive.
     
  14. JSchu22

    JSchu22 Well-Known Member Contributor

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    Hey it happens- Life is rough... even for a cell phone.
     
  15. Nexus1

    Nexus1 Well-Known Member

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    I guess you could say it happens..But all im sayin is GET A CASE for it RIGHT when you buy it. That away you will have no worries about getting it scratched or damaged :)
     

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