I have the Droid Eris and have to share my experience with the VZW rep I spoke to on the phone. My billing was screwed up some but after it got resolved I asked her about the 2.1 update. I know the update is a beaten dead horse but this is funny. ME: Any idea when the update is coming out? REP: You can go to your local store and they can put the 2.1 update on the phone for you? ME: I haven't heard that...it's not mentioned on the website that 2.1 is available REP: We don't post news like this as a rule. ME: LMAO..of course not..that would make too much sense. So I can go into the store to have Android 2.1 on my phone then? REP: Yes but they might charge you $5.00 for the update. That's the meat and potataoes of it...we talked a few more minutes. I laughed when I got off the phone. Out of curiosity I called the local VZW store about the info I received. They said they didn't have the update and even if they did they don't upgrade phone OS in the store. Just another spectacular BS run around brought to you by the fine folks of VZW. I am so tempted to buy out my contract and move on...this is idiotic.