Too Many Rings Google Voice Voicemail on AT&T PhoneGeneral

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  1. consultant

    consultant Well-Known Member

    I installed Google Voice on my AT&T HTC One X+ (Jelly Bean 4.1.1) and installed the Google Voice App. I disabled the AT&T Visual Voicemail and AT&T Messages apps.

    I add the cell number to my Google Voice account. I went through the process to enter the code to forward voicemail on my phone to my Google Voice number.

    ** I selected the option in Advanced Settings for the cell number to "go directly to Voicemail" in Google voice **

    However, when I call my cell, it rings 5 times, then forwards to Google Voice, then rings 5 times before the Voicemail picks up, so it takes 10 or 11 rings to get to my voicemail!

    I used a separate phone and called my Google Voice number directly and it takes 5 rings before voicemail picks up.

    It seems that Google Voice for some reason isn't recognizing my cell as a forwarded to voicemail call and is treating it like a normal call.


  2. consultant

    consultant Well-Known Member

    I think I figured it out. Since AT&T doesn't have "tight" GV integration, like Verizon, to activate you are essentially just forwarding the call. When the call comes in to GV, the number is not the number of the cell, but the number of the person calling, so GV doesn't know if this is a direct call or a forwarded call that was unanswered from the cell.

    There's a simple solution but it only works because I'm not using my GV phone number for incoming calls. Just turn the Do Not Disturb feature on in GV and now all calls go direct to voicemail.

    Makes me wonder still what the "direct to voicemail" does/works under advanced settings for the cell number.
  3. bruce73

    bruce73 Well-Known Member

    Hmmm, that doesn't happen to me when I call my cell from my land line. It just rings five times and goes directly to voicemail (AT&T HTC Vivid on ICS). I wonder what's the difference?

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