For a dead pixel. They said they can fix it. I told them i even used the two apps they have and did not work. 2 effing hours for them to fix it. I did not feel like driving up there and then having to drive back. Funny thing was one of the sprint reps accidentally scrolled to my bookmark page where i had 2 porn sites lol. Felt a little embarrassed. Anyway if they cant fix it i get a new manufactured one which will be good since i have 5 scratches on my screen. If this happens they can transfer my entire setup to the new phone right? I know i just remove the SD card and put it in new one, but can they transfer apps and stuff like that?