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Touch screen stopped working.Support


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  1. Jagon

    Jagon Member This Topic's Starter

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    So yesterday, I went to update my phone, after it updated fully, it told me to "touch the android to begin" So I went to do that... And it didn't work, I went to touch other things like emergency dial, also doesn't work, but my little ball here does work... I got this phone about 4-5 weeks ago, please someone tell me how to fix... Huawei Ascend by the way.
     

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  2. kevinrubio

    kevinrubio Well-Known Member

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    Did you drop it at any point?

    If you didn't if i were you, since your stock go to your Stock Android Recovery mode, (Hold Volume up, Hold the call button (the one to the left..), and Power.


    You should see a screen pop up after the huawei sign in the boot.

    Once your there do a factory reset!

    Tell me how it goes from there on.;)
     
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  3. Jagon

    Jagon Member This Topic's Starter

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    I see a "wipe data/factory reset" button, when I click it I get these 2 options... "No" and "Yes -- delete all user data...
     
  4. PlayfulGod

    PlayfulGod Well-Known Member Developer

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    I'd take it back to metro n tell em their crap broke your crap n fix it ;)
     
  5. Jagon

    Jagon Member This Topic's Starter

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    You think this happened cause of the update?
     
  6. kevinrubio

    kevinrubio Well-Known Member

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    Well since you said update and it worked before that, then it is not a hardware issue, maybe a the OS issue


    Press yes.. it might work and you dont have to have trouble getting it fix
     
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  7. Jagon

    Jagon Member This Topic's Starter

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    damn, didn't work :(
     
  8. Jagon

    Jagon Member This Topic's Starter

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    Any other ideas?
     
  9. kevinrubio

    kevinrubio Well-Known Member

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    hmm take it to metro and tell them what happened im afraid
     
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  10. Jagon

    Jagon Member This Topic's Starter

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    Damn, that's unfortunate :/
     
  11. kevinrubio

    kevinrubio Well-Known Member

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    yea..hope your phone gets fixed quick then !
     
  12. Jagon

    Jagon Member This Topic's Starter

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    It works now, thanks for the help :)
     
  13. kevinrubio

    kevinrubio Well-Known Member

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    How'd you get it fix?
     
  14. Jagon

    Jagon Member This Topic's Starter

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    It's kinda crazy, but I was at a friends house, and it fell out of my pockets on the floor, witch was wood, everything came out, so when I put the battery back in with the cover, it turned on, and somehow started working... Pretty crazy right? Lol.
     
  15. kevinrubio

    kevinrubio Well-Known Member

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    yea lol
     
  16. james6767

    james6767 New Member

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    followed instructions as posted now lock out of phone completely




    help
     

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