Touch screen turns back on during a call and hangs up!Support


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  1. yshrem

    yshrem New Member This Topic's Starter

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    This is a HUGE problem!
    During a call, when I put the phone by my left ear, my ear and/or my cheek touch the screen, and though one would expect the buttons on the touch screen to be disabled during a call, when held against the ear and the face, I keep accidentally hanging up calls or in some other occasions, muting, having frustrated monologues to myself, thinking that the other person is ignoring me...
    I mentioned using the left ear, because, it seems to have always happened when I held the phone by my left ear and not when I held it by my right ear.
    I'm trying to find a more elegant solution, as dropping numerous calls is not an option. (today I dropped more than 15 calls).

    Any suggestions?
     

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  2. dma0415

    dma0415 New Member

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    I wish I had an answer -- I have the same problem and when I called AT&T, their answer was to turn the phone back in. I am left handed and hold the phone against my right ear, so I am wondering if that is part of the problem. I have also posted a question and will let you know what I find out.
     
  3. Siripoo

    Siripoo New Member

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    Glad that I am not the only one. It happens whether I put my phone to left or right ear. I have to resort to my Bluetooth but I don't always have it with me.
    Has anyone called SPRINT help desk. I have not had the chance yet.
     

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