Touchscreen stopped workingSupport


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  1. Chris is C00L

    Chris is C00L Member This Topic's Starter

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    Earlier my phone was playing Pandora and acting fine, but I couldn't unlock it because the touch screen wasn't responding. I had just came in from the rain and my fingertips were a little wet, so I figured it wasn't registering because of that, even though it usually handles moisture on hands just fine.

    After my hands wee completely dried, the phone still wouldn't respond, and all that works is the sidekeys, send, menu, and end buttons. Nothing on the screen, nor the Home, Menu, or Back buttons work. I tried removing the battery a few times, and eventually the phone wouldn't even turn back on. After trying a hard reset, it was able to turn on and finally booted up after about 10 minutes of just a SAMSUNG logo, but the screen still won't work. It turned off on it's own after a few minutes and now won't turn on again.

    Are there any solutions to this, or do I have to go to Sprint and have them fix it? I have full insurance on the phone, which I assume would cover this, but I'm working all day today and won't have time to go to Sprint even if I had to until tomorrow, so I'm hoping there's something I could try here, or from the boot menu.
     

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  2. EmoTonyB

    EmoTonyB Well-Known Member

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    have you tried using the SW updater? flashing back to stock install and wiping your memory card and starting it up? if THAT dosent work i would say envoke your insurance and take it to the sprint store and get a replacement. maybe your touch matrix went to shit or something like that.
     
  3. pastafarian

    pastafarian Pâtes avec votre foie Moderator

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    It does sound like the phone got wet. If it did, stop using it NOW, pull the battery and dry it out for at least 24hrs (dry rice in a ziplock works well). Unless they ding for water damage, you shouldn't need to use insurance. The Moment has a 1 year warranty and the phone was released 9 months ago. Every Moment out there is still under warranty.

    BTW, how did you do a hard reset without turning the phone on?
     
  4. Chris is C00L

    Chris is C00L Member This Topic's Starter

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    I'm not sure about it being wet, because my hands were just a barely wet at the time, and I've touched the phone a million times in weter situations.

    I was able to turn it on with volume down/send/end, and then able to press the menu button to select the reboot. I can get it to turn on as long as I turn it on that way, but can't get anywhere past the unlock slider. It still just randomly turns off at certain points, even with charged battery.
     
  5. pastafarian

    pastafarian Pâtes avec votre foie Moderator

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    If it didn't get wet in the rain, it sounds like a hardware failure. You might be able to get it back by flashing it with the updater, but I don't know if I'd trust it after that. You could try the flash, but I think you'll end up at a repair center getting the phone swapped out. Good luck!
     
  6. Chris is C00L

    Chris is C00L Member This Topic's Starter

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    Yea, seems like something with the hardware. Now the phone won't even boot up period. I'm gonna try doing a factory reset to see if I can get it to boot up finally. If that or the updater don't work, I'll be at Sprint tomorrow.
     

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