trackball 4th replacementGeneral


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  1. swe3t23

    swe3t23 Well-Known Member This Topic's Starter

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    i have gone through 3 droid eris with the same issue. The trackball won't move to the left. It is very frustrating.

    They are sending me a replacement and this will be my 4th droid eris

    if this one doesn't work. I don't know what else to do.

    what can i do? This is really pissing me off

    Anyone have the same issue.
     

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  2. thrawn86

    thrawn86 Well-Known Member

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    then it might be about time to start pushing them for a d1/dinc replacement. its definitely happened.
     
  3. ACD168

    ACD168 Well-Known Member

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    bro just work it right. I only went through 2 eris refurbs and they gave me a BRAND new incredible. and this was TWO months ago. Dont be afriad to tell them ud rather use the money to cancel a contract then buy new phone. it helps ;-)
     
  4. Nabraham

    Nabraham Well-Known Member

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    Wow man, that is crazy, sorry to hear that. I got my Eris on launch day and the trackball still works great. I don't use it all that often but haven't had any problems with it yet.
     
  5. swe3t23

    swe3t23 Well-Known Member This Topic's Starter

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    wow you got an incredible>> How did you pull that off.
     
  6. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    You've had enough replacement Erises, in my opinion.

    I'd kindly insist on another model of phone, perhaps an Incredible, as some are suggesting to you.

    One thing I would do is first try the store I've been going to for the replacements; after all they are the ones who know your history of bad Erises. Kindly ask to see a manager and explain your obviously frustrating results with the Eris. He or she may just offer you another device right then and there.

    We've seen users of multiple bad Erises report that going to a different Verizon outlet yielded better results. If there is more than one store in or near your town, you may give the others a try.

    Also, for what it's worth, there is growing evidence that returned phones are not repaired at all unless there is a cracked screen or case, but just reset and then released to the stores as a "refurb." Because of this, it is possible that the only problem with the trackball in some of them is dirt.

    I'd get a supply of alcohol wipes and thoroughly clean that area, rubbing and moving the trackball around every direction..let it dry, reboot and test it. You may get lucky and find out that the trackball is not defective after all. ;)
     
  7. swe3t23

    swe3t23 Well-Known Member This Topic's Starter

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    i have tried all solutions to clean the trackball. I even rubbed it paper to get possible oil from our fingers out. Nothing.

    It is also quite frustrating doing a factory reset all the time and re-downloading apps. It takes a good hour and half to get the phone to my likings.



    But if this replacement i am receiving does the same thing or malfunctions again. I will be going to the store and speaking with the manager.

    I personally think they hire nice people to answers the phones for technical support. Because before i called to get another replacement. I was ready to bitch them out. But the guy on the other line was so calming and had a happy voice and i just couldn't do it.

    This replacement i will put my foot down.
     
  8. CaptainTwinkie

    CaptainTwinkie Well-Known Member

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    Sounds like to me its probably a software issue, if you have had 4 phones that have the exact same issue, what I would do is do a factory reset, and then run your phone for a few days with no or little downloaded apps and see if it happens and then gradually app more apps in. Because honestly the chances of you having the same issue time and time again is pretty unlikely. And if your trackball works just fine after a factory reset, then we know for sure that it is a software issue.
     
  9. jetmdt

    jetmdt Well-Known Member

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    I too am on my 3rd Eris, if it acts like mine I doubt its software related. Everytime one of phones starts to act up it does it when its plugged in and charging. You can wiggle the plug and the screens scroll to the left. So in my opinion it's the charge plug that affects the trackball. I plan on unrooting mine and getting an Incredible.

    Good Luck
    Jeff
     
  10. ryan_droid

    ryan_droid Member

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    I'm on my 3rd Eris, fingers crossed after 1 week and so far so good. Seems I mistakenly bought into the Verizon's "certified pre-owned" program. The first one had the issue where the volume down button would randomly not work or start rapidly triggering to where the phone constantly vibrated as it went into vibe all mode. The second phone had the same trackball issue you described (randomly scrolling to left). I have read about both of these issues on this forum. Are these defective phones just getting recycled to other customers hoping they won't notice/care?
     
  11. Joe_Evaristo

    Joe_Evaristo Well-Known Member

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    Honestly, I think it's just that HTC is inept. Their phones aren't exactly known for their build quality, afterall...lol. If you ever have the misfortune of dealing with their tech support instead of Verizon's, you'll find that if they're not trying to be unhelpful, they just generally don't know what they're doing.

    Chances are good that if they're hiring tech personnel that are incompetent, they're probably hiring engineers that are incompetent too. I think it's more of a fluke that they have so many functioning phones--when an HTC phone works, it's by chance, not by design. Two things make that come in loud and clear:
    1. Their BBB rating is an F, and
    2. The happiest HTC phone owners are those who are rooted.

    If you have to root your phone to have a good experience, then the manufacturer did something wrong.
     
  12. rvpartsguy

    rvpartsguy Well-Known Member

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    I am on #4 right now and it has the same issue....but they just want to keep sending me another Eris ....wish I could pull off a Dinc or even just a standard MotoDroid
     
  13. rvpartsguy

    rvpartsguy Well-Known Member

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    duplicate
     
  14. swe3t23

    swe3t23 Well-Known Member This Topic's Starter

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    is there a shortage of droid eris.

    what if make claim to asurion insurance for those who have insurance, wonder what they would give you?
     
  15. Demache

    Demache Well-Known Member

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    1. The BBB rating is pretty much a sham to be quite honest. I wouldn't take it very seriously. HTC probably knows this as well. The BBB has really no power in itself since its a privately funded company, and not a government agency.

    2. This isn't a coincidence. The happiest original Xbox owners are the ones that have modded them to have 500 GB hard drives and XBox Media Center. The happiest Escort owners are ones that put mods on their cars for added performance and aesthetics. People that modify products are the ones that actually care about how it performs and such and want it to work they way they want now, instead of waiting on the manufacturer. When you do it, it brings satisfaction in the fact that you were proactive and did it yourself. Feels good man.

    Many people that I know are perfectly happy with their stock Eris's. I absolutely despise using them, but hey, each to their own.
     
  16. Joe_Evaristo

    Joe_Evaristo Well-Known Member

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    1. In my experience, a BBB rating is a good indication of the type of service you're going to get it. Largely because once it reaches the BBB, it means the mechanisms the company has in place to take care of complaints have failed on multiple levels--no one calls the BBB before dealing directly with the company for a while.

    While the BBB has no power in and of itself, it is an accurate report of what you can expect from a company--that's where its power lies, by helping to prevent future customers from having to deal with the same hassle.

    A company whose internal mechanisms have failed and have continued to fail when an organization that can affect their public reputation has stepped in to arbitrate is generally a company that doesn't care about their products, their customers, or their company itself. For a company to get an F rating, they either have to be a really shitty company, or they have to be actively trying to appear that way.

    2. There are many happy non-modded original Xbox owners. I'm one, and all but one of the people I play with/have played with are non-modded and very happy because the Xbox provided a great experience out of the box. While those who mod might get additional satisfaction, that's a completely different story: those are people who want to enhance what's already great and make it greater, not people who want to bring the product up to acceptable levels from barely usable levels. (And given how many critical hardware and software bugs the Eris has, "barely usable" is certainly an understatement.)

    When we're discussing HTC products, we're not talking about enhancing great functionality. The default advice around here when something is wrong is, "root it," with a general resignation that it's the only way to help the user at all. It's already a base assumption that the device isn't going to deliver a satisfactory experience, so even people who have no idea what they're doing are being told to alter the device in ways they might not understand just to get functionality that the manufacturer is responsible for.

    That's not acceptable, and it means the manufacturer did something very wrong if the base expectation is that their build isn't good enough. I find it quite odd that people would have such a low level of expectations and still waste their money on such a company's products--it's nothing short of ridiculous. That may be fine for a niche market of tinkerers, but it certainly qualifies as "shoddy products" for a normal market. They are, afterall, selling Android phones, not DIY Android kits.
     

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