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Triumph service magically turned back on after not putting time on phone for over 3 months?Support


  1. slider6996

    slider6996 Well-Known Member

    Hey guys, got a weird issue but its not a problem i just cant figure it out honestly and its bugging me. So i had a triumph on release day yada yada and exchanged it on and off bout 7 or 8 times finally before got one that seemed to work right out any bugs. So to keep story short and to get to the point really, i stopped buying time for card like 3 or 4 months ago and flew back to tx and just been using wifi to power phone for my IM chats and web browsing and everything really.

    So last night i was asleep and i heard my text message sound go off, i had been using a free text app which uses a different tone so i knew it wasnt that so i checked my messages and this is what was said. First one was..

    " Low balance alert: Your balance is 5$ or less! To check ur balance plz log into yada yada site." 2nd one was..

    "Date change, Your account start date has changed. Your month now begins on the 10th of each month." Then i get this one

    "We recieved ur mo pymt & restarted ur service. Your next pymt is due 02/10/2012. If u have trouble with ur data connection, try turning ur phone off & back on." thats how it was spelt too btw.

    So i was like hmm..so i called walmart to see if i had service and sure enough they answered..so i texted friend and they got, so then i turned off wifi on phone and on router and sure enough i had 3g and phone service again...

    And to clairfy i never set up a auto renew for my phone or anything like that, no credit card or bank cards are assoiciated with the account, i just bought the cards in store and called it in or did it over phone.

    Basically im trying to figure out how this happened, no one has my info to log into my account on site, cant do it from phone cuz it has cm7 on it, no one could of called it in without my info so...how and why did this happen? Anyone have any ideas to why it did? Well ty in advance or any info lol.

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  2. Tr10pt1c0n

    Tr10pt1c0n Member

    Maybe someone typed in your number when topping up with their pre-paid card?
  3. slider6996

    slider6996 Well-Known Member

    I thought that too but if ur on stock phone and do it dont u have to punch in PIN number too or even when u call it on to virgin mobile? its been few months since ive done it so i honestly cant recall but i know to log into site u need PIN and assume over phone u would too?
  4. slider6996

    slider6996 Well-Known Member

    like only thing i can think of is several weeks before i got a email saying if i dont add time to my account i would lose my phone number so i thought maybe they gave me a free month but i didnt get no email saying that was the reason so i dont think its that either. idk its just weird and dont wanna call to find out lol cuz they might turn off..
  5. agentc13

    agentc13 Daleks Über Alles VIP Member

    Well, as you have not paid for the service you should call them to find things out. If they find out you have service and have been using it (even to test it out), they might be able to charge you for it :(. I would say calling them from the phone to try to figure stuff out would be the exception. But you might want to call from a different phone just in case.

    Also seeing as how you have not paid for it, they should turn it off if it was a mistake. If they did it on purpose, then you get a free month :D. Using the service when you haven't paid for it could be interpreted as stealing (even if you didn't try to steal it :eek:).

    It very might be the case that your phone and the phone of whoever got your number after you stopped service are both activated somehow. And you might be using the minutes they bought. This last part is all just a wild guess.
  6. slider6996

    slider6996 Well-Known Member

    well i logged into my account online and it shows that a 55$ dollar credit or card was put on my account and it shows unlimited everything. I just dont see how it could be a mistake if someone else even gave my number because like i said, if i recall u have to give number and ur PIN when u call them. And on site u have to do same so idk, i might call in few days..
  7. slider6996

    slider6996 Well-Known Member

    Ya that last part u said bout sharing the time is kinda what i thought too but when i log into account online it shows my name still on the account but thats what i thought too. Maybe my number got reused or something and its linked but ya, guess we shall see. Its unlimited time so kinda wish it wasnt cuz then i could tell, well actually maybe if i log into account it would show calls made that i didnt make maybe? eh idk
  8. agentc13

    agentc13 Daleks Über Alles VIP Member

    Well someone was probably charged by mistake, I would definitely call and clarify it so you don't get stuck with a bill.
  9. slider6996

    slider6996 Well-Known Member

    Ya its just weird over all and funny thing is, i was just planning on getting time for it in a week or so anyway and then this happens, so even if they wanna charge ill pay i just been using wifi on it to do mostly everything i do anyway so it wont be a biggy if i end up having to pay but at the same time..if someone else does have my number, wouldnt i be getting there calls and texts too? i havent got none from no weird number idk either yet by the way.
  10. agentc13

    agentc13 Daleks Über Alles VIP Member

    Well someone might have been charged incorrectly as well (or double charged). I can't really say why this happened, just that you should let VM know so that someone isn't charged extra because of a mistake. If I got charged twice because of a mistake and the other person didn't let them know, I would be mad. Wouldn't you?
  11. slider6996

    slider6996 Well-Known Member

    ya no i was gonna call regardless i just mainly wanted to know wtf really cuz i asked everyone i knew to just make sure they didnt buy me one but even if they bought card they couldnt of added time to my account if they wanted too but ya ill call when i get chance too and see what they say and post back on here. Thanks for all the info too by the way
  12. I used to use VMusa before they had smartphones, back in like 03 and 04, and I remember where I went a few months without service and they gave me a month free more than once. When I called cs, they said they give out incentives to customers to get them to reactivate the service instead of abandon it.

    I believe you just had a billing glitch in their system, but thats been my experience with them a long time ago.

    also, T-mobile and their prepaid sidekick plan, they used to give me free minutes and stuff when I went a few weeks or months without service, or if I went on the live chat on the website and complained about a letigimate issue

    boy am I glad the 25 dollar plan is so cheap i just can just keep constant service now and not worry about it.
  13. slider6996

    slider6996 Well-Known Member

    ya and thats what i thought maybe since i got email bout possibly losing my phone number if i didnt activate service again but i would think they would of sent a email saying they gave me a free month or something but who knows, ill find out soon though and see what the dealo is.
  14. agentc13

    agentc13 Daleks Über Alles VIP Member

    Well, let us know. You got me curious ;).
  15. slider6996

    slider6996 Well-Known Member

    Well here is the update, it might come out as a pic idk cuz i just copied from the email so hopefully it shows where u can see but ya this email should explain everything...lol

    Hi Joshua,

    It's not every day that a customer like you comes along. So as a token of our appreciation, we wanted to give you a little something special back...a full month of service on us!

    That's right - we covered your monthly charge, no strings attached. It's our way of saying thanks for being a Virgin Mobile customer.

    Sound too good to be true? Nah. We already added the money to your account on or around 1/10/12 so your phone will be set for a whole month. After that, just remember to pay your monthly payment to keep your service working.
    [​IMG] Thanks, bye!
    Virgin Mobile
    P.S. If you've already paid your monthly payment this month, you can use the credit for next month's payment or other Virgin Mobile services.
    [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] This email was sent to you by Virgin Mobile to provide important service information about your account. You may receive customer service emails even if you have requested that Virgin Mobile not contact you about promotional offers.

    Your privacy is important to us. Therefore, we treat any information you give us with respect and in
    compliance with federal law and our own Privacy Policy.
  16. marc12868

    marc12868 Well-Known Member Contributor

    Don't know if trolling... or not... Either way you have a month paid :D
  17. slider6996

    slider6996 Well-Known Member

    No def not trolling i just really never heard of a phone service ever doing that and was bothered by how my phone just magically had service again one day and was trying to figure out how and why. I cant fake that email lol but the mystery is solved finally and got some new love for VM :)
  18. agentc13

    agentc13 Daleks Über Alles VIP Member

    I do have to say that this phone can have it's issues, and VM can have other issues with the network/service. But in most everything I have heard their Customer Service is top notch!

  19. thought so :p
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