Trouble answering calls when using phoneSupport

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  1. oilyboy

    oilyboy Well-Known Member

    When the phone is in use. Looking at texts etc. and I get a call I cannot answer the call by sliding the answer icon .
    But if I get a call when the phone is asleep answering is not a problem.
    Any ideas.

    Android 4.4

  2. marctronixx

    marctronixx Moderator Moderator

    Need more information.

    Are you rooted?
    What carrier?
    Screen protector in use?
    Case on the phone?
    Dropped the phone recently?
    Performed a soft reset?
    Do you have a lot of contacts on the phone?
    How long has this been occurring?
    Did you add or remove any programs prior to this?
  3. oilyboy

    oilyboy Well-Known Member

    Not rooted
    Carrier o2 in UK
    No screen protector
    Yes case on phone
    Not dropped phone
    Did factory reset
    60ish contactsBeen occuring two days ago
    No programme changes
    Upgraded to 4.4 and then factory reset.

  4. marctronixx

    marctronixx Moderator Moderator

    well if you factory reset and it still acts this way then something physically is wrong with your device and you need to take it in for service.

    factory reset will cure 99.8% of issues.
    oilyboy likes this.
  5. oilyboy

    oilyboy Well-Known Member

    Got in touch with HTC today, they are picking it up on Monday.
    I think that I should have stayed with Samsung. This is the second time that I have had to return it.

    marctronixx likes this.
  6. Blackgade

    Blackgade New Member

    I have just started experiencing calling problems with my HTC One M7.
    I can call but the phone does not respond, I do not hear a ringing and when the other side picks up, they can not hear me and I can not hear them. The phone becomes unresponsive and takes a while before resuming to normal function. The HTC error message appears asking if I want to send a report and I usually say send.
    The microphone works fine because I can use wifi calling. I have restarted the device and left it off for a while before using it again and the problem still occurs. Sometimes, when I turn on the phone again and immediately call someone, the calling function works perfectly fine. I can hear the dial tone, the ringing, they can hear me and I can hear them fine. But once I hang up and make another call, the problem starts to happen again.

    I don't know if this is a hardware issue or a software issue but how do I solve this?
  7. marctronixx

    marctronixx Moderator Moderator

    what carrier?
    are you rooted?
    what version of android are you running?
    is this phone new? refurb?
    if new, when did this issue start? did you uninstall or install an app ?
    using a screen protector? using a case? remove both.
    untick "Fastboot"
    worse case, hard reset.
  8. Adale78

    Adale78 New Member

    Hi, sorry if this has been asked before.

    my friend has a HTC One M7 on 3 network, she can call me but as soon as I call her back, it goes straight to her answer phone. This happens with everyone who tries to call her. The only way around it is to turn off my caller id before I ring her and then her phone rings. Any ideas? I don't like turning caller ID off as many of my other friends refuse to answer a blocked number and I constantly forget to turn caller id back on.

    Kind regards.
  9. Hadron

    Hadron Well-Known Member Contributor

    Ask her to check she hasn't accidentally blacklisted her entire phonebook!
    Adale78 likes this.

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