Trouble shooting

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  1. pbf98

    pbf98 Well-Known Member Contributor

    Hey all, I am in need of assistance. My sister does work for our church as the secretary, and to help save money I donated my time and rebuilt my first computer (from 2000) and gave that to them. The computer has a 750MHz AMD duron processor, 512MB ram 250GB+ hdd space (+ is because the second drive isn't listed on the drive)

    I rebuilt that 2 years ago and installed a fresh copy of XP professional 32bit on it. Now there is a problem with it, it will not start.

    It doesn't get to the loading windows splash screen even, it stops with the message saying

    Windows could not start because the following file is missing or corrupt:

    Then it instructs to insert the installation disk and to do the repair.. Well when I get the disk in it starts load all the files it needs but then stops and gives this message:

    file setupdd.sys could not be loaded. the error code is 4

    Now the MS website says that it could be due to either damaged or incompatible hardware, and instructs to remove any pci devices. which I did, but I get the same thing

    I also attempted F8 and selecting restore to last know good configuration, and tried starting in safe mode

    So does anyone else have any ideas? Will installing XP on a new HDD fix this issue? Or is this being caused by something much deeper than a hard drive issue?

    I have never met a pc that I could not restore to working order with little money spent, will this be the one?

    Thanks for your help!

  2. SUroot

    SUroot Well-Known Member Developer

    Could be the pci file is corrupt because the hdd has gone. Try and build on that second drive you mentioned
    pbf98 likes this.
  3. palmtree5

    palmtree5 Sunny Vacation Supporter! Moderator

    Did you try an in place upgrade? That may fix it
  4. SUroot

    SUroot Well-Known Member Developer

    Sorry just to add to what I wrote earlier (I had to get off the bus so was cut short).

    The problem with these files is quite common. .sys and .dlls and usually its not that the file is corrupt per se, but that the disk itself has corruption.

    If these files are corrupt, usually boot to recovery console and a chkdsk /r would repait them but the fact the windows disk doesn't load says to me its a HDD issue.

    What you could do, is mount the drive in a Caddy on another machine and copy a working version of the file into the correct location (if it mounts)...

    1) If it doesn't mount, HDD failure
    2) If it does mount, put the file in place. If it then reports a DIFFERENT file, it almost certainly is a hardware fault.

    The issue is either HDD hardware or software so rebuilding a different HDD should work if you cannot revive this one.

    If it was a dell, you could boot into diagnostic mode... Thats really handy.
    pbf98 likes this.
  5. pbf98

    pbf98 Well-Known Member Contributor

  6. SUroot

    SUroot Well-Known Member Developer

    If you already have a similar one that works with IDE aren't you covered? If the machines from 2000, It's going to be PATA (IDE). But yes, that would do the trick equally.

    It depends in what way the disk has gone. It may be damaged Sectors, in which case you may be lucky and have data on some sectors that are intact. It could be the controller though and in that case, you're stuck.

    Either way, the only way you'll find out is by mounting it.

    If the computer has 2 bays (did you say 250GB+ means you already have 2 HDDs?) you could install on the other disk and mount the "broken" disk as a slave in the second bay. For data recovery purposes, you dont even need a bay as long as you have a power and IDE connector free.
  7. pbf98

    pbf98 Well-Known Member Contributor

    i was just using that as a reference haha cause I don't know the technical term for them, but next time I'll get to work on it will be tomorrow after work.

    So thats when I'll be able to update on here about it.
    Thanks again!
  8. pbf98

    pbf98 Well-Known Member Contributor

    Also curious, what causes a HDD to go bad in a instant like this? The last time a HDD went bad on my you could hear the reason haha
  9. SUroot

    SUroot Well-Known Member Developer

    Impossible to tell without personally examining the disk. I deal with hdd failures almost daily. Its not uncommon

    Although in this case, probably "wear"
    pbf98 likes this.
  10. pbf98

    pbf98 Well-Known Member Contributor

    New hard drive solved everything. I again thank you for the help!
  11. SUroot

    SUroot Well-Known Member Developer

    No probs.

    Now see if you can mount the old drive as a slave and get the data off it :)
  12. pbf98

    pbf98 Well-Known Member Contributor

    Ahead of you there! haha tested it last night and saw it worked for data so, I left it in there with a note telling her to make sure to back up what ever files from that drive she wants
    SUroot likes this.
  13. Davdi

    Davdi Well-Known Member Contributor

    And use this as a lesson in the importance of having backuos; even if it's just copying the data to a USB stick/DVD or Dropbox etc in the cloud

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