Hi all, so I have my phone for almost a year now and I feel like there is so many things wrong with my phone. Lately (for about a month) I noticed my phone has been turning off randomly but before it did not happened often enough for me to worry about it. For about a week now, I have been having many problems with my phone. It must have turned off randomly about once a day (today it happened twice so far). I tried to google the problem, and from what a lot of people are saying, I might need an upgrade my android from 2.2.1 to 2.3.3 and software from lg p500h V10v to lg p500h V20a. So I installed the lg mobile support tool and for some reason installed the lg pc suite IV too. Well I encountered another problem. At first, my laptop did not recognize the usb was connected and was treating it like a charger only even though I had the mass storage on. After fiddling with it (restarting the phone and taking the SD card and putting it back in) it finally works as a usb storage. I can transfer music, photos, etc. But when I opened the lg mobile support tool to try to update it (also installed the usb driver too) the tool keep saying that my phone is not connected and that I need to plug it in. The same thing lg pc suite IV. So basically, these programs are not recognizing that my phone is usb connected (I can open files and stuff) so I can't do anything. I realized this is a long message but if anybody could give me some advice it would greatly appreciated.