Folks -- I am trying to update my Shine Plus to 2.3 but am having a hard time even getting started. All the drivers are installed on my computer, as is LG PC Suite 4. When I start up the LG Mobile Support Tool it goes through a long process of trying to connect to the phone, then I get the red bar with "Start Updating". I click on it and the "Phone Update" window opens -- then gets stuck on "Analyzing your PC environment: Checking for whether the LG PC-Sync program is running" for quite some time (2-3 mins, progress bar at 25%). It then goes on to "Checking the connection with the cell phone" for another 4-5 minutes (progress bar goes to 30%) and fails with "Problem with communication between cell phone and PC" and a recommendation about pulling the battery, etc. Following the recommendation does nothing. I have tried two different computers and a few different USB ports on each one, with no luck. Any ideas? TIA.