Trying to update Moment on VistaSupport


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  1. Honeycutt

    Honeycutt Member This Topic's Starter

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    Hey guys I am new at the whole phone to computer thing. I am trying to install the new update that a rep at sprint told me to install using the SWupdate tool and I have a problem.

    When I connect the phone when its NOT in download mode the USB composite device is detected and works. Everything is okay.

    When in download mode, it will NOT work. The device is detected but it gives me the (The device cannot start) Code 10.

    I have tried hundreds of things, including formatting and reinstalling a XP version on my comp.

    I have drivers, PC Studio, EVERYTHING is not working... Any help?

    Thank you in advance.
     

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  2. china-sara

    china-sara Member

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    sorry,i don't know,but i want to know how can i post issue?now just can reply
     
  3. ep8703

    ep8703 Well-Known Member

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  4. Honeycutt

    Honeycutt Member This Topic's Starter

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    Ive tried uninstalling and reinstalling the drivers 30+ times, not even kidding. Its not working no matter what. I wonder if anyone else has ran into this problem? Any help? Thank you for your input though!
     
  5. ep8703

    ep8703 Well-Known Member

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    what update did he tell you to install?
     
  6. Honeycutt

    Honeycutt Member This Topic's Starter

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    CL14 using SWUpdater
     
  7. Honeycutt

    Honeycutt Member This Topic's Starter

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    The device in device manager will show a little yellow exlimation point and windows recognizes the phone when its plugged in but it says the device cannot start. When in SWUpdater i will get to the screen and it will not detect it. sits there
     
  8. Honeycutt

    Honeycutt Member This Topic's Starter

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  9. Honeycutt

    Honeycutt Member This Topic's Starter

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    tried restarting hundreds of times also.... I am stuckkk :(
     
  10. dreze88

    dreze88 Well-Known Member

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    Do you have USB 2.0 speed available? I have this problem on my XP at home. The USB no longer reads 2.0 (hardware issue?) but it still reads slow USB 1.1. I don't believe it will work if you don't have USB 2.0 take a look and maybe try another computer. :D I just did it on another computer with 2.0 USB and bam, instant update. Worth a shot.
     
  11. ep8703

    ep8703 Well-Known Member

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    and you can try a diff rent USB port also .
     

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