Well I had just talked to Motorola and they were sending me a new back door when I was like wait this thing hangs up with a black screen and I can't shut it off while on the phone after a period of time. Called Verizon and they told me that there was no known issues. Well getting ready to leave and got a call, went to hang up and the D was locked up again, so I drove right to the Verizon store and they didn't even question it after they looked at it and could do nothing but pull the battery out. I did get my card out of the old one, but I didn't make them make them reset it so it could still access my yahoo, etc... Doh.... I went right home and changed all my passwords. Good thing this happend cause that morning I went to put my D. into my body glove hard case and it literally broke the outer ring of plastic around the usb charger input area and pulled up the edge of the keyboard. That and a couple of scratches. So, lets see how this one runs.