UK SGS - Anyone on Virgin? I want to return my phone.Support


Last Updated:

  1. yakboy

    yakboy Well-Known Member This Topic's Starter

    Joined:
    Jun 2, 2009
    Messages:
    128
    Likes Received:
    3
    Hi there,

    I'm interested to know if there are any other fellow SGS owners on Virgin out there? I'm being a little pre-emptive (I haven't managed to get it on there yet) but basically I had been holding out for Froyo to see if Samsung would fix the GPS issues, unfortunately initial reports are poor and sounds like they have failed to fix it.

    GPS in it's current state is categorically defective, I cannot rely on it as a GPS device either on foot or in the car. As such I intend to press my consumer rights and return the device as defective. The issue is is that I just checked and they no longer appear to stock the SGS and there is no other feature-for-feature phone that is even slightly close to it.

    If I have to I will press to cancel my contract, I'm just wondering if anyone has an experience of Virgin mobile return department?

    It really is such a shame as I for the most part actually like the SGS, as a piece of hardware it's pretty damn ace (apart from a potentially dumb location for the GPS receiver). The only bit that is bad about it is ALL the Samsung software. I see absolute no benefit they have added over stock, literally no app they altered or replaced is better in anyway than the stock equivalent. I just can't fathom why they would meddle to such an extent and then compound it by utterly failing to do ANY real-world QA.

    If I can achieve a return it will be a very long time before I return to a Samsung Android handset.

    Yakboy - really, really misses his Nexus one :(
     

    Advertisement
  2. killersurfer501

    killersurfer501 New Member

    Joined:
    Oct 20, 2010
    Messages:
    3
    Likes Received:
    0
    Hi yakboy

    I'm going to try to return my phone based on the GPS issue and general poor software design. Well what can I say, the GPS is faulty! I live in Edinburgh and it tells me I'm at Luton airport! Ah the list goes on and Samsung have done nothing about it. Poor software design, little to no communication and bad customer service.I will never buy another Samsung product again. It's fair to say not only is the phone faulty but the company is as well......
    Anyway that's my angle with virgin but I'm going to hang onto it till I can swap with a reasonable phone I.e. HTC Desire HD

    killersurfer501
     
  3. big_mike

    big_mike Well-Known Member

    Joined:
    Jul 21, 2010
    Messages:
    520
    Likes Received:
    39
    killersurfer501 has your provider agreed to swap the phone? as i contacted tmobile and they basically said its nothing to do with them as they provide sim and network and those are fine....
     
  4. killersurfer501

    killersurfer501 New Member

    Joined:
    Oct 20, 2010
    Messages:
    3
    Likes Received:
    0
    Hi big_mike

    No. I have a lot of products with them so I hope this will add to the argument. To be honest it's the GPS issues that gets to me and if it was fixed, I would keep the phone. My understanding is if you have a faulty product you can exchange or replace with another. It's a tricky one and I'll most likely look up my consumer rights before the call.
    Killersurfer501
     
  5. big_mike

    big_mike Well-Known Member

    Joined:
    Jul 21, 2010
    Messages:
    520
    Likes Received:
    39
    oh thats fair enough i think that if i dont get a reply after my second email to tmobile (i did get one reply) i shall go in heavy i really want the GPS to work if only for sat nav.
     
  6. sean2476

    sean2476 Member

    Joined:
    Oct 20, 2010
    Messages:
    19
    Likes Received:
    1
    I live on the outskirts of Edinburgh and last week I upgraded to froyo 2.2 and to be honest I haven't really had any issues with the GPS. I'm on Vodafone and my only issue was the bloatware they put on the handset which I have since eradicated by flashing a new rom on it.
     

Share This Page

Loading...