Unable to capture mediaSupport


  1. LoBatt

    LoBatt Well-Known Member

    I started to get to the aforementioned error when trying to record videos today using the stock camera app . I just took some video couple days ago with no problem and nothing has changed on the phone. The Google camera app just does nothing at all when you tap the record icon for a video. I restarted twice but no help. Any ideas?

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  2. doogald

    doogald Guides Guide

    See this post on the Droid Mini forums: http://androidforums.com/motorola-droid-mini/856372-camera-not-taking-video.html#post6630381

    So, try turning off the OK Google detection in the Google Search app (which is redundant for Maxx owners with touchless controls turned on) and see if that fixes it.

    I'm not sure if it will, but, based on that post on Motorola's forums, I think that may be it.

    (So, it turns out that something did change on the phone: Google recently pushed out an update to the search app that is turning on OK Google detection system-wide.)

    Let us know if that works...
    Thom and LizMac like this.
  3. LoBatt

    LoBatt Well-Known Member

    That worked. Thanks! I had disabled touchless control in favor of the new OK Google option in Google Now. It's the option to listen from any screen which is the problem as you said.
  4. LoBatt

    LoBatt Well-Known Member

    Well Google pushed out another update to search and it turned on the okay Google hotword detection again. I had to go back in and turn it off again. I really wish Google would get this sorted out and stop turning it on by default.
  5. doogald

    doogald Guides Guide

    That's weird. Mine stayed off. I turned it off as soon as the feature appeared and it has never turned back on.
  6. camps

    camps New Member

    If you have face regentition turned on then use a different kind of password because I had face regention turned on and my video camera stopped working.
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