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unable to install or update phone softwareSupport


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  1. NoTnIuQnAy

    NoTnIuQnAy Member This Topic's Starter

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    Hello, I plugged in my phone to update the software to 4.0.2.A.0.42 and it gets me as far as phase two and states unable to install or update phone software. What is the problem and how do I fix it?
     

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  2. NoTnIuQnAy

    NoTnIuQnAy Member This Topic's Starter

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    also, my desktop computer is behind a router via wifi. could that be an issue?
     
  3. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

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    Are you using PC Companion or the Update Service?
     
  4. NoTnIuQnAy

    NoTnIuQnAy Member This Topic's Starter

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    I am using PC Companion
     
  5. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

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  6. william0216

    william0216 Member

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  7. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

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  8. konul

    konul New Member

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    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself?
     
  9. konul

    konul New Member

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    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself
     
  10. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

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    If the phone powered off during the update most likely now the software crashed and you need to start the PC Companion and do the Repair Phone option to fix it.
     

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