Uninstall drivers issueSupport


  1. CJS

    CJS Member

    I'm having trouble with the drivers, just like many others. Now, when trying to uninstall so I can reinstall, I get: Unknown install error. Contact to distributors. Then when I click OK, I get: Fatal error during install.
    Any ideas how I should proceed? Thanks.

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  2. f1fanatic

    f1fanatic Well-Known Member

    Are you using windows program to uninstall? Make sure you uninstall everything Samsung related. And for me it made a difference which usb port I used. I have 4 and it was always the most consistent with port 1.

    After you uninstall reboot the machine before you do any new install. Hope this helps.
    CJS likes this.
  3. CJS

    CJS Member

    I am using windows to uninstall. Thanks for your help, though.
  4. SteveVHT

    SteveVHT Well-Known Member

    You need to go into regedit and delete all samsung folders. Windows uninstall does not remove them completely.
    Hit Ctrl+R or Start, click run and type in
    regedit
    On the left side, you will see 5 folders
    Open (+)
    HKEY LOCAL USER
    expand(+)
    Software
    Go down to anything that says Samsung, right click and delete folder.
    Do the same for
    HKEY LOCAL MACHINE
    and
    HKEY USER
    Look in every software folder to see if there is anything Samsung
    Delete everything Samsung

    Then do a new download of the Samsung updater and drivers...
    CJS likes this.
  5. CJS

    CJS Member

    That worked! Thanks a lot.
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