"unknown" appearing in call history


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  1. SDscorch

    SDscorch Well-Known Member This Topic's Starter

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    i've been dealing with this for quite a while - i'm finally just getting fed up with it to the point where i'm actually doing something about it

    i use GV exclusively

    probably half of the entries in my phone history appear as "unknown"

    its also hit-or-miss if the contact's name appears when i dial out or when they're ringing in

    also, when me and another contact call each other back and forth several times, sometimes their info appears, sometimes they appear as "(unknown)" -- its baffling me

    can anyone suggest a fix?
     

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  2. alanzer

    alanzer Well-Known Member

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    Download contactsync from the market, and convert your contacts to Google contacts. Sync them to a gmail account, and do a hard reset. That should take care of the problem. And remember what applications you had and download them again.
     
  3. SDscorch

    SDscorch Well-Known Member This Topic's Starter

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    no - that's not going to work for me

    i need my contacts "in the cloud"

    i use soocial to keep contacts between three gmail accts synced up

    so, storing contacts only on my phone won't work



    seriously, NO ONE else is seeing this?
     
  4. regression

    regression Well-Known Member

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    Just wanted to let you know you are not the only one. I see it as well. I, like you, use Google Voice for about 1/2 of my calls. So far I have not found a solution.....
     
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  5. SDscorch

    SDscorch Well-Known Member This Topic's Starter

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    by the way...

    i've posted this up on google's help forums - here




    for the record, i'm not sure if this is a google voice thing or an htc/hero/sense thing

    but it would be interesting to hear how widespread this is - so if you have it, post it up here and on google's help site
     
  6. stinky

    stinky Well-Known Member

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    Based on the 2 similar issues you guys are having, it sounds like a GV problem. I use GV only for Voicemail, I dont have this problem.

    Maybe try a few hours without GV and see how that goes.
     
  7. SDscorch

    SDscorch Well-Known Member This Topic's Starter

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    thats a good idea but.. i use GV for work - that's how my clients reach me

    so, turning off GV wouldn't be good
     
  8. Pantera72

    Pantera72 Member

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    I have never used GV so I have no working idea of exactly how it works, however I do know what causes Sprint to kick back that "unknown" in the call history and SDscorch I will bet that at a minimum this will explain why you have the unknown problem when calling back and forth between a contact several times. Its the contact that actually triggers the problem, when they call you from within voicemail. For some reason Sprints voicemail will kick out the "unknown" when a contact calls you from within the voicemail system after listening to the voicemail that you left them. The solution, either leave less messages or tell your contacts to direct dial more. :(
     

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