Update helpSupport

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  1. pcs800

    pcs800 Member This Topic's Starter

    Aug 16, 2010
    Likes Received:
    I have an htc hero that I have tried to update the OS by downloading from the htc website, every updater I download says

    "The rom update utility cannot update your android phone. Please get the correct ROM update utility and try again."

    How do I know which one to use? My phone info is:
    Model Number: HTC Hero
    Firmware Version: 1.5
    Baseband Version:
    Kernel Version: 2.6.27-6bc66721
    Build Number: 1.62.556.1 CL112492 release-keys
    Software version: 1.62.556.1

    This is NOT a sprint phone, my carrier is thumb cellular in Michigan.

    I really need to update this thing (obviously), can anyone help?


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